Medical Equipment Service Specialist

Are you mechanically inclined with a knack for hands-on work Do you enjoy a flexible schedule and working independently Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience If you want to work for a great company where you will have the opportunity to advance your career join our growing team as an Equipment Service is STERIS main product line and field service division with a portfolio of 160 pieces of equipment including washers sterilizers ultrasonic cleaners cart washers and steam generators to name a few core categories. STERIS was founded on the innovation of sterilizers which most represents this product line! Come advance your career with us in this role!

The Equipment Service Specialist (Team Lead) is a Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing this role our ES Specialist performs expert level skills in providing on-site preventative maintenance troubleshooting repair equipment modification and installation support on the most complex mechanical electro-mechanical and electronic issues in a high stress fast paced highly compliance regulated healthcare environment. Working with cross-functional teams (Tech Support Engineering Service Contract Management) the ES Specialist acts as escalation point to diagnose coordinate and resolve the most complex equipment and service issues working cross functionally. This includes deep expertise in specific equipment/service technologies that provide support to entire Customer base including competitive equipment.

This is a safety sensitive position.

What youll do as an Equipment Service Specialist

• DriveCustomer satisfaction as a first point of contact through pro-active professional communication and commitment to resolving Customers issues/problems expediently.
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.
• ManageSTERIS assets utilizing electronic inventory management platform to maintain inventory tools personal protective equipment vehicle etc. to prescribed levels.
• Perform fundamental troubleshooting repairs and maintenance of STERIS and competitive equipment systems and components.
• Managetime effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance service calls warranty calls equipment installations field upgrade programs and other duties.
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop smartphone related software). This includes but is not limited to scheduling effective communication managing parts trunk stock daily completion of service reports and activities while on-site; Learning new technologies and software applications as they become available to improve productivity.
• With management support build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory and builds competency to be a trusted advisor communicate leads to management and sales staff.
• As a Specialist you will provide Customers with information pricing and options utilizing clear proactive communications during all service phases to optimize Customer operations and provide a One of A Kind experience.

The Experience Skills and Abilities needed or Required

• High School Diploma or GED with minimally 8 years of progressive work experience. including a minimum of 4 or more years experience maintaining and repairing STERIS equipment or combined experience with STERIS and competitive equipment and 2 years highly regulated industry (healthcare medical equipment oil and gas).
• Successful in achieving Specialist training and meeting any promotional requirements as an Equipment Service Technician II/III.
• Proven Customer engagement skills including effective written and verbal communication skills and ability to drive collaborative solutions with sales install and Customer contacts. Demonstrates adaptability solicitation of diverse views and models respect and collaboration.
• Experienced change agent with ability to manage own workload and help balance work across the team models initiative and continuous learning.
• Proven computer skills (MS windows/email navigation mobile app data input into multi systems).
• Professional written and verbal communication skills including translating complex issues into concise easy to understand solutions.
• Valid drivers license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
• Ability to work flexible hours sometimes outside normal business hours and including overnight travel (amount may vary based on district geography).
• Ability to establish effective home office (High Speed internet conducive working space secure company owned equipment and info).
• Must be able to be compliant with hospital/customer credentialing requirements.
• An Associates Degree or related certifications in a technical/mechanical area withcompetitive equipment training or related military experience may be considered towards technical experience requirement.

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