Front Office Manager 12 Month Maternity Cover
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT US
University Arms is a 192-bedroom design-led Hotel situated in the heart of Cambridge United Kingdom. Overlooking Parkers Piece is the Hotels quintessentially British Restaurant and Bar Parkers Tavern Library Lounge and beautiful wood-panelled Ballroom.
Opened in 1834 as a Coaching Inn University Arms is Cambridges oldest Hotel. For 180 years the Hotel was added to updated and modernised in line with the age; however it was the reopening in 2018 after a four-year 80m full renovation that really positioned the Hotel. It is now Cambridges go to destination alluring visitors with the promise of a sense of modern luxury.
WHAT YOU WILL BE DOING
As Front Office Manager you will oversee the daily operations of the Front Office team ensuring smooth check-in/check-out processes outstanding guest service and the highest levels of hospitality. You will be responsible for team management operational excellence and guest satisfaction while driving standards that reflect the brand.
DUTIES
- Recruit train and manage front office team including the front Desk Team and Luggage Porters.
- Schedule the team to ensure adequate coverage for all shifts.
- Conduct regular performance reviews and provide coaching and development opportunities.
- Ensure guests are greeted and served with professionalism and courtesy.
- Handle guest complaints and resolve issues promptly and efficiently.
- Monitor guest satisfaction and implement improvements as needed.
- Manage room allocations VIP arrivals special requests and guest preferences.
- Drive performance coaching and development within the team.
- Oversee front desk operations including check-in/check-out procedures reservations and billing.
- Maintain accurate records and reports on occupancy revenue and guest feedback.
- Coordinate with housekeeping maintenance and other departments to ensure seamless operations.
- Manage cash handling billing and accounts reconciliation.
- Ensure compliance with company policies procedures and safety standards.
- Prepare daily weekly and monthly reports for senior management.
- Uphold and enforce hotel standards of service presentation and professionalism
- Conduct regular audits of front office operations and recommend improvements.
WHAT WE ARE LOOKING FOR IN YOU
- Have previous Front Office Management experience within a 4* or 5* hotel
- Possess strong leadership and motivational skills
- Are guest-focused with exceptional communication and problem-solving abilities
- Have a solid understanding of Front Office procedures and PMS systems (Opera experience preferred)
- Are organised hands-on and able to work under pressure
- Thrive in a fast-paced environment and lead by example
- Are flexible to work weekends holidays and varying shifts as needed
THE PERKS
As well as the opportunity to work with a fantastic team in an exceptional property the position comes with:
- Competitive salary
- Free meals on duty
- Team Member Parties
- Excellent Rooms and F&B discounts across Marriott Internationals 8000 Hotels.
- Free employee assistance program mental health well-being financial and legal support because you matter!
- Refer a friend who do you know who could be interested in a new role When they are placed you could earn up to 400 for referring them!
RIGHT TO WORK
In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Why work at University Arms and Parker’s Tavern? We are passionate about Cambridge’s heritage, and want to share that with our guests in a context that is contemporary, thoughtful and engaging. We deliver an experience of considered modern luxury, and take pride in our work. If you ar ... View more
