UX Researcher, Secure 3P Tools

We are open to hiring candidates to work out of one of the following locations:

Austin TX USA

Are you passionate about shaping the future of Third party security through user-centered research Secure Third Party Tools (S3T) is seeking a customer-obsessed UX Researcher to join our team and uncover insights that will help reimagine the future of secure third party tools.
You will lead in-depth studies to deeply understand the needs behaviors and pain points of builders security stakeholders and translate those insights into actionable opportunities that shape product strategy and experience design. Our mission is to elevate and maintain Amazons security standards ensuring the highest level of protection for our diverse customer base including shoppers Amazon builders and internal security & compliance team. We are looking for a mixed-methods researcher who can generate evidence-based insights that drive product clarity customer trust and meaningful outcomes at scale.

Key job responsibilities
Lead comprehensive journey mapping Jobs-to-Be-Done and exploratory research to understand builders security stakeholders needs across third party security.
Design and execute mixed-method research studies across in-person remote diary studies contextual inquiry surveys usability testing.
Inform segmentation mental models and persona development for S3T group.
Partner closely with Product Design Engineering Data Science and Business stakeholders to integrate insights into roadmaps experiments and long-term strategy.
Synthesize findings across multiple research workstreams to identify patterns opportunities risks and unmet needs.
Influence decision-making through clear storytelling artifacts and strategic recommendations.
Advocate for the customer perspective across the organization and elevate research maturity.

A day in the life
The Secure Third Party Tools (S3T) engineering team develops and maintains advanced security solutions to protect customers data across Amazons third-party partnerships. We build robust capabilities to establish and enforce security standards for third-party partners (3Ps) while continuously assessing monitoring and remediating potential vulnerabilities. Our mission is to elevate and maintain Amazons security standards ensuring the highest level of protection for our diverse customer base including shoppers Amazon builders and internal security & compliance teams. Through innovative tools and frameworks we help create a more secure ecosystem for all stakeholders.


About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 3 years of proven success leading User Research projects with demonstrated impact experience
- Bachelors degree in HCDE Human Factors Cognitive Psychology or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience (end to end) with all aspects of research (study design recruiting moderation analysis reporting)
- Experience with lab-based user testing remote testing iterative prototype testing survey design and usage of multiple methods within a study
- Have a portfolio demonstrating past work experience and deliverables (e.g. study plans reports personas)
- Experience with all aspects of research (study design recruiting moderation analysis reporting)

- Masters degree in Human Factors HCDE or Cognitive Psychology
- Knowledge of quantitative data analysis and statistics
- Experience conducting and applying research in a global context
- Experience working in a highly Agile/Scrum environment
- Experience managing multiple projects prioritizing planning and managing time
- Experience with various types of research methodologies is key including quant qual 1P & 3P data trend analysis & forecasting etc.
- Experience communicating clearly and concisely with leadership stakeholders and cross-functional teams
- * Experience operating in fast-moving ambiguous environments with minimal guidance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.