Business Manager Extended Service Agreements
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.
Where youll be:
This position will be based in the Charlotte NC HQ; hybrid work policy model.
All About the Role:
The Business Manager Extended Service Agreements (ESA) plays a critical role in driving operational and financial success for the ESA business. This position oversees end-to-end program management ensuring seamless execution and alignment with strategic goals. The role requires strong analytical skills business acumen and the ability to collaborate across Finance Sales Marketing Legal IT and Service teams. Success depends on excellent communication problem-solving and adaptability in a fast-paced environment.
Key Responsibilities:
Manage day-to-day ESA operations to achieve revenue and profitability targets aligned with strategic objectives
Oversee end-to-end ESA processes including claims monitoring performance evaluation and timely resolution
Collaborate with Sales Marketing and Customer Service to drive lead generation improve conversion rates and grow program enrollment
Develop and implement promotional strategies and pricing models in partnership with Finance and Marketing teams
Streamline operations and implement best practices to enhance efficiency accuracy and customer experience
Support financial planning and reporting including forecasting budgeting and variance analysis
Maintain vendor relationships and oversee contract negotiations service level agreements and compliance standards
Conduct market and competitive analysis to identify trends opportunities and risks informing strategic decisions
Lead cross-functional projects and initiatives to improve ESA performance and deliver on business transformation goals
Minimum Qualifications
Bachelors degree
4 years of experience with warranty insurance claims processing and financial systems preferred
Advanced proficiency in Microsoft Office (Excel PowerPoint Word) and CRM systems
Ability to manage sensitive information and prioritize multiple projects in a fast-paced environment
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on: Electrolux Group North America:
Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Electrolux is an integrated facility management company with presence across the UAE servicing a wide range of government and private sector organizations. With over 2700 employees the company is ranked among the top names in the facility management industry. In1977, the founders ofA ... View more
