Labs Administrator Office of Innovative Technologies UTK
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Job Location:
Knoxville, TN - USA
Monthly Salary:
$ 74000 - 86000
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
The primary responsibility of this position is to design develop test implement and document best practices for managing all aspects of the OIT Computer Labs infrastructure including technical logistical staffing and asset management. Position will be responsible for gathering and analyzing relevant data and performing systematic analysis to identify problems and implement innovative solutions. May function as the lead on any size project. Work is completed with little to no oversight and overall accuracy and quality is expected.
Responsibilities
- Ensures both OIT and departmental computer labs are stable available and reliable to meet the evolving academic needs of students and faculty.
- Defines qualifications for lab configurations tests and evaluates configurations and resolves issues before deploying to campus.
- Researches analyzes and tests newer technologies for developing and implementing solutions to ensure labs will meet changing academic requirements.
- Leads annual project team to coordinate and deploy hardware and software upgrades in labs ensuring upgrades are performed efficiently and with minimal disruption to end users.
- Documents and publishes both internal and external instructions used for maintaining labs which include procedural operational and departmental policies.
- Continually maintains and resolves hardware and software issues including securing printers against external breaches.
- Hires supervises trains mentors and develops staff.
- Creates evaluates and modifies work processes as needed.
- Ensures work processes and departmental policies are documented and communicated internally and externally.
- Ensures adherence to all labor rules especially those involving student employees.
- Creates and provides training and technical documentation for staff and users.
- Reviews and documents staff performance developing performance plans and additional training as needed.
- Creates and maintains database of hardware and software configurations for both OIT and departmental labs subject to annual auditing.
- Gathers and analyzes utilization data to identify trends for software hardware and general lab usage.
- Creates reports for and makes budget recommendations to management.
- Documents and updates internal and external lab web pages.
- Manages all lab procurement and liaises with vendors to develop a mutually beneficial relationship.
- Leads any size project.
Qualifications
Required Qualifications
- Education:
- Bachelors degree or equivalent combination of education training and experience
- Experience:
- Three years of relevant experience
- Knowledge Skills Abilities:
- Experience in IT support computer lab management or a similar role within an educational or technical setting. This should include hands-on work with hardware/software deployment troubleshooting and maintaining lab environments to ensure reliability and user satisfaction
- Broad knowledge of the current IT industry including a wide variety of hardware software and operating systems
- Knowledge and utilization of lab-centric utilities such as DeepFreeze Keyserver etc. or their equivalents
- Strong organizational & logistical skills with attention to detail
- Strong leadership skills with experience managing staff
- Ability to analyze data form conclusions and quickly modify processes in a constantly changing IT environment
- Ability to act as project lead or mentor on any size project
- Ability to develop documentation and training
- Excellent interpersonal and customer service skills
- Excellent oral & written communication skills
- Intermediate skills in Microsoft Office and Adobe Creative Cloud
Preferred Qualifications
- Experience:
- Five years of relevant experience
- Knowledge Skills Abilities:
- Advanced Knowledge of lab-centric utilities such as DeepFreeze Keyserver etc.
- Advanced Knowledge of Microsoft 365 applications
- Demonstrated webpage development
Work Location
- Location: Knoxville TN
- Fully Onsite with occasional opportunity for remote work
Compensation and Benefits
- UT market range: MR14
- Anticipated hiring range: $74000 - $86000
- Benefits include: Health Insurance Holidays and various paid leave
- Find more information on the UT Market Range structurehere
- Find more information on UT Benefitshere
Application Instructions
To express interest please submit an application with the noted below attachments. To be assured full consideration completed applications with all requested materials should be submitted on or before December 29 2025.
- Resume
- Cover Letter
- List of 3 Professional References
About The College/Department/Division
TheOffice of Innovative Technologies (OIT)seeks to support the universitys mission by providing customer driven IT services in a consistent and credible manner.
Required Experience:
Unclear Seniority
Key Skills
- Office Manager Experience
- Microsoft Office
- Data Entry
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
- Bookkeeping
About Company
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for ... View more
