IS Support Specialist II

At Vast our mission is to contribute to a future where billions of people are living and thriving in space. Vast is developing next-generation space stations to ensure a continuous human presence in space for America and its allies enabling advanced microgravity research and manufacturing and unlocking a new space economy for government corporate and private customers. Using an incremental hardware-rich and low-cost approach Vast is rapidly developing its multi-module Haven Station. Haven Demos 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next Haven-1 is expected to become the worlds first commercial space station when it launches followed by additional Haven modules to enable permanent human presence by 2030. Our team is all-in committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity come join us.

Vast is looking for a(n) Information Systems Support Specialist reporting to the Senior Technology Operations Manager to support the development of the systems that will be required for the design and build of artificial-gravity human-rated space stations.

This will be a full-timenon-exempt position located in ourLong Beachlocation.

Responsibilities:

• Provide L1/L2 Support for all VAST Enterprise Systems. These include but arent limited to ERP MES PLM and other engineering systems.
• 80% of time spent providing L1/L2 support for all VAST Enterprise Systems 20% of time assisting with project related work
• First point of contact/line of support for any software/application support needed.
• License provisioning for engineering systems and corporate systems
• Monitor respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM ZenDesk
• Learning how to triage project requests on top of day to day L1/L2 support
• Strong understanding of the enterprise system landscape and functional knowledge of processes.
• Strong collaboration skills with multiple departments and stakeholders
• Comfortable with enterprise application access controls troubleshooting / reproducing software bugs and partnering with Technical Product Managers on larger projects
• Provide support for multiple location

Minimum Qualifications:

• 3 years of experience in IT or Information Systems support
• Proven experience with ITSM tools
• Strong problem-solving skills and ability to work independently and collaboratively
• Exhibits excellent cross collaboration communication and interpersonal skills
• Demonstrated ability to resolve difficult technical issues with limited information

Preferred Skills & Experience:

• Experience in a manufacturing/aerospace environment
• Experience supporting enterprise applications such as Netsuite Manufacturo NX/Teamcenter engineering systems
• Prior experience working in a fast-paced startup environment or enterprise level environment
• Familiarity with aerospace industry regulations and standards regarding IT and data
• Experience supporting 800 end users

Additional Requirements:

• Strong troubleshooting skills and application support skills
• Strong attention to detail and exhibits proactivity/can do attitude

Pay Range:

• IS Support Specialist II: $27.88 - $39.90

EQUAL OPPORTUNITY