Lead Industrial Support Officer

The Australian Services Union (ASU) is one of Australias largest and most progressive unions. We represent workers across local government social and community services water energy transport and more. Our mission is to build power for working people protect rights at work and create fairer workplaces and communities.

We are proud to be by your side advocating for members championing equity and driving positive change across industries.

About the Role

We are seeking a Lead Industrial Support Officer (ISO) to provide leadership and coordination of our Industrial Support Team (IST). Our IST delivers remote and digital/online advice representation and advocacy for members. This is a pivotal role ensuring members receive timely high-quality industrial information and assistance through our phone and online inquiry service.

The Lead ISO will:

• Manage and mentor the Industrial Support Team to deliver excellent member service.
• Analyse data and trends to inform effective advice strategies.
• Collaborate with Organisers and Lead Organisers to support member growth and retention.
• Report regularly to the Assistant Secretary and contribute to strategic planning.
• Drive performance improvement across the team to strengthen our unions collective power.

This is a leadership role focused on team management strategy and organisational performance improvement. While you may occasionally assist with member cases your primary responsibility is guiding and empowering the team.

Key Responsibilities

• Lead and coordinate the Industrial Support Teams phone and email service.
• Allocate and prioritise workload ensuring are met.
• Mentor train and assess team members to build capability.
• Develop scripts frameworks and training to improve member conversations.
• Prepare reports and plans for leadership and branch executive.
• Ensure accurate data recording and compliance with union systems.
• Liaise with members delegates organisers and external stakeholders.

Our Ideal Candidate

Were looking for someone who has:

• A strong commitment to trade union values and the Labor movement.
• Excellent written and verbal communication skills.
• Proven ability to lead coach and mentor staff.
• Strong analytical and problem-solving skills.
• Experience managing electronic databases and workplace information systems.
• Knowledge of industrial relations legislation and instruments relevant to ASU members.
• Ability to provide industrial advice and advocacy.
• A collaborative adaptable and proactive approach.

Why Join Us

• Be part of a values-driven organisation making a real difference for workers.
• Lead a supportive team committed to member advocacy.
• Contribute to building union power and advancing fairness at work.
• An attractive salary package including 19-day month 35 hour working week and very flexible work from home options.

For further information

Contact Ty Lockwood Assistant Branch Secretary Email: