Lead Warranty Claims Manager
Share
Job Location:
Atlanta, GA - USA
Monthly Salary:
$ 87000 - 145000
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Lead Warranty Claims Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. The Warranty Manager team is responsible for evaluating and dispositioning warranty claims for GE Gas Power Customers per individual contract terms and conditions.Job Description
Roles and Responsibilities
- Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
- Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
- Review technical case resolution to support claim validity and disposition
- Use Lean to drive culture continuous improvement and workstream productivity
- Generate ideas to maximize Customer value and GE Gas Power business growth
Required Qualifications
- Bachelors Degree in Engineering from an accredited university or college or high school diploma/GED plus 3 years experience in warranty claims processing (contract terms and conditions warranty policy).
Desired Characteristics
- Servant leadership mindset
- Highly collaborative with demonstrated capability for driving change
- Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
- At least 3 years of combined experience with Power Generation equipment installation operation service or technical support
- Strong communication & interpersonal skills
- Brings high level of energy to the workplace and inspires others
- Demonstrated capability in working within a matrixed global organization
- Customer-focused with clear concise written and oral communications to the appropriate level
- Restless dissatisfaction with the way things are done focused on continuous improvement
- Data driven but decisive despite ambiguity
- Humble open collaborative and continuously learning
- Passionate team member
- Proactive thinker able to anticipate outcomes and see around corners
- Track record of building trust and credibility with others through results
- Confidence to make decisions based on understanding product/process risks
- Stretches limits with thinking challenges the status quo
- Basic knowledge of Six Sigma DMAIC 3 x 5 Whys or other Root Cause techniques
- Basic knowledge of LEAN techniques
Additional Information
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
