Shuttle Manager

SUMMARY
The Shuttle Manager plans supervises and monitors all of the operations of the Shuttle Department. The Shuttle Manager is a working manager who can step in and drive under any circumstance presented. The Manager has direct oversight of a staff of non-CDL drivers and CDL-Drivers. Such oversight includes hiring training and scheduling all drivers for the department. The Manager is also responsible for the care and maintenance of a fleet of shuttle buses and ground transportation vehicles. The Manager also works with internal and external groups to promote and sell transportation packages.

ESSENTIAL DUTIES & RESPONSIBILITIES All Security Officers shall be well trained and versed in; (include the following other duties may be assigned)

• Supervise the activities of the Shuttle Supervisor as well as all drivers within the department; supervise the shuttle department ensuring operational efficiency safety and security.
• Prepares work schedules delegates work assignments as needed evaluates and resolves problems presented by employees; assists with shuttle driving as needed (absences lunches breaks special events etc.)
• Participates in the hiring of new drivers; maintains personnel files pertinent to employee activity conducts performance evaluations; performs employee counseling and recommends/ participates in disciplinary action of subordinates.
• Assists the Director with shuttle planning and program development; including making recommendations for new shuttle routes shuttle stop locations shuttle schedule changes and provides input toward developing long term planning.
• Develops policies and procedures relating to the shuttle service; obtains management approval when appropriate.
• Coordinates with Director and Fleet Manager on the maintenance/repair of vehicles.
• Assists the Director with the annual budget preparation relating to the shuttle program.
• Prepare and analyze shuttle operation reports; including passenger counts mileage fuel consumption route studies expenditures etc.
• Books all internal and external ground transportation requests. Responsible for the collection of fees owed to the resort; responsible for the proper handling of cash per resort policy and procedure.
• Other duties as assigned which could be directly related or un-related to original position.

MANAGERIAL RESPONSIBILITIES
Directly supervises 1 Shuttle Supervisor as well as 15-30 department employees in the Shuttle Department. Carries out Managerial responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associates degree (AA) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of educations and experience.

LANGUAGE SKILLS
Ability to read analyze and interpret general business periodicals professional journals technical procedures or government regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients and the general public.

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions percentages ratios and proportions to practical situations.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

COMPUTER SKILLS
Basic computer skills to include Word Excel Office as well as Maestro and Point of Sale Software.

CERTIFICATES LICENSES REGISTRATIONS
Must have a clean driving record and valid Vermont Commercial Driver License Class C with a Passenger Endorsement.

OTHER SKILLS & ABILITIES
Must undergo and successfully pass an annual DOT medical examination. Must be able to perform pre-and-post-trip vehicle inspections cleaning and servicing to assist in maintaining vehicles in a safe operating condition. Must be able to follow an on demand schedule of pick-ups and drop-offs on resort as well as at transportation hubs and terminals. Must adhere to traffic regulations collect fares and provide verbal information to the public regarding routes schedules and transfer points.

OTHER QUALIFICATIONS
Must liaison with resort staff with regard to arrival and departure of group destination business. Must be willing to greet every customer in a friendly professional manner. Must have or be willing to develop a working knowledge of the history and amenities Jay Peak Resort and regional points of interest in the US and Canada. Must be flexible with work shifts/hours including overtime to service late departs and arrivals peak volume periods vacated shifts and other emergency situations. Must follow all Jay Peak Inc. work rules and procedures as set forth in the Employee Handbook and through managements instruction. Must be willing to listen to customer complaints and direct information to the Director. Must provide maintain and ensure complete customer service for all the guests and staff members utilizing the service.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit; and reach with hands & arms. The employee is occasionally required to stand; walk; use hands to finger handle or feel. The employee must occasionally lift and /or more than 100 pounds or more. Specific vision requirements of this position include peripheral depth and ability to adjust focus.

WHY WORK AT JAY PEAK

Were a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends so we happily go the extra mile for each other and our guests. Were rewarded fairly for our collective efforts and encouraged to pursue individual goals. Were a family one that gets to choose its members. We strive for an authentic community driven Resort that derives its vitality from the on-mountain experience respect for its history & what has come before it and its employees whose energy and spirit are its foundation. Its not for everyone but were not looking for everyone-were looking for you.

IF YOU HAVE WHAT IT TAKES HERES WHAT YOULL GET

• $23/hour
• Paid Sick Time
• 401k program with employer match after 9 months of employment
• Remote work and/or flexible schedules (depending on position)
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily monthly yearly and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches family events and parties
• For a full listing of employee perks both on and off-property click here