Service Delivery Manager Bucharest

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.

Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

Your permanent objective is to maintain in operational conditions the systems that handle IDEMIA Public Security T&T ( border control passenger flow facilitation) activities with high level of availability requirements as well as oversee evolutive maintenance of such systems in accordance with customer needs and requirements.
This Job will give you the opportunity to work in an international context with rich diversity projects to do short missions in France and abroad to extend your international network.

Key Missions

You will bring your expertise in:
The definition of maintenance strategies and manage maintenance for complex technical solutions
The definition of maintenance strategies
The establishment and validation of associated quotations
Optimization and adjustment if needed of the strategy in place
Maintain customer satisfaction (keeping the associated KPIs availability contractual milestones)
Manages complex and critical situations in autonomy with the customer
Budget management: monitoring of maintenance budgets
Management of the teams on the field (subcontractors or third-party maintainers)
The animation of internal and external meetings (Client) and generally you ensure the communication on the activity of maintenance projects
Explaining or summarizing complex issues defines and communicates associated actions plans
Coaching and tutors less experienced SDM.
Management Skills:
Able to manage and organize different stakeholders from different teams
Able to tutor less experienced SDM.
Crisis management
SLA management
Technical activities follow up
ITIL process knowledge/certification
Nice to have leadership skills

By choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.

We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.

At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

Required Experience:

Manager

Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest ...