Director, Client Services, Capital Markets

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

Reporting to the Executive Director Client Services in Capital Markets this new role will lead a team of reviewers responsible for ensuring a consistent risk-based approach is applied when assessing the risk of Foreign Financial Entities (FFEs) during both onboarding and periodic reviews. The mandate includes enforcing a standardized process to document the rationale in the Qualitative Assessment Report (QAR) thereby supporting the risk rating decision of each FFE in accordance with Know Your Client (KYC)/Anti-Money Laundering (AML) requirements. You will be accountable for providing regular updates on the status of FFE Periodic Review to relevant stakeholders through clear and effective presentations such as dashboards and reports. Additionally you will be expected to implement new processes and other necessary changes to enhance team efficiency and ensure global compliance for multi-region FFEs. A key objective of this role is to ensure that all changes related to FFE KYC/AML requirements are well planned and implemented efficiently enabling a smooth transition within the team.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How Youll Succeed

• Client Service and Periodic Reviews: You will be responsible for managing aspects of Periodic Reviews ensuring timely completion of Regular Reviews in compliance with FFE and regional KYC/AML requirements. This includes obtaining necessary extension approvals providing weekly updates to the Client Services (CS) team key stakeholders and monthly updates to senior management. You will analyze the Periodic Review portfolio using various reports to identify issues and propose solutions while ensuring that work performed by staff augmentation partners aka the CS Risk Review team for FFEs meets our standards of file submission to the CS reviewers. Additionally you will lead or support project implementations as a subject matter expert collaborate with peers to develop and operationalize changes to team processes and work closely with partners to guide the formulation of requirements and solution design. You will take ownership of projects and initiatives assigned by your manager driving collaboration to resolve organizational and operational issues all aimed at enhancing the teams knowledge and expertise.

• Communication Training and Change Management: You will collaborate with other team leads key internal partners and project teams to lead ongoing Client Services (CS) training programs that promote changes and enhance process efficiencies. You will create and update procedures and job aids to support these training initiatives ensuring they are refreshed at least every two years. Additionally you will establish a platform to communicate upcoming changes procedures and training to stakeholders and partners ensuring that all communicationsboth verbal and writtenare clear and concise for easy reference and understanding. Your efforts will be essential in fostering a well-informed and adaptable team environment.

• Leadership and Relationship Management: You will effectively build and manage relationships with colleagues internal clients and stakeholders including Senior Management in the Front Office as well as teams in Legal Compliance EAML Technology and Operations. You will create a collaborative environment that fosters strong teamwork within your own team and across other Client Services (CS) teams aiming to enhance relationships and improve the effectiveness of work activities. Additionally you will coordinate your teams efforts to assist with client onboarding reviews data remediation and other ad hoc initiatives as assigned by your manager. Your ability to build and maintain these relationships will be crucial in driving successful outcomes for the organization.

• Cross-Functional Relationships: You will regularly liaise with individuals across various Lines of Business including senior management to gather and validate information document changes and provide updates on project activities related to Periodic Review and associated deliverables. You will also interact frequently with CIBCs Anti-Money Laundering Advisory teams globally as well as with Legal Enterprise Data Governance and Regulatory Compliance teams as needed. Additionally you will work closely with all teams within Client Services & Data Management (CSDM) teams and partner groups outside of CSDM such as Internal Audit the AML review team and the Centralized Governance & Control team to address data and reporting requests while helping to create efficiencies across teams. Your ability to build and maintain these cross-functional relationships will be essential in driving collaboration and achieving organizational goals.

Who You Are

• You have a university degree in business with an aptitude for risk assessment data analytics and creation of presentation decks tailored to the audiences.

• You can demonstrate 5 years of experience in client onboarding and regular reviews to fulfill global requirements under the KYC/AML program preferably in the Capital Markets line of business.

• You can demonstrate strong knowledge of the Capital Markets business structure and products.

• You demonstrate strong knowledge processes tools and techniques for assessing and managing an organizations exposure to various risks with a particular focus on AML risks. When deficiencies are identifiedeither by Compliance Services or other examinersyou ensure that an Action Plan is implemented promptly to address these issues.

• You are a caring and accountable leader. You act professionally when working with your peers direct reports or stakeholders to set objectives and agendas generate allegiance to those objectives and guide and motivate their achievement by providing excellent service to internal and external clients.

• You act like an owner. You have a proven track record of effective and quality execution time management and going above and beyond to deliver results.

• You are a thoughtful decision maker. You have excellent ability to analyze situations fully and accurately and reach sound decisions. You can think outside the box and apply innovative and creative problem solving to every situation while adhering to and evidencing all AML requirements. You are able to discuss alternatives with multiple stakeholders to reach consensus.

• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best

• You communicate in impactful and meaningful ways. With exceptional communication skills and strong writing abilities you effectively collaborate with various stakeholders to accurately capture changes in procedural documents using clear and straightforward language. You deliver key messages at all levels of the organization and hold team members and stakeholders accountable for delivering high-quality work.

• Values matter to you. You bring your real self to work and you regularly demonstrate our values - trust teamwork and accountability.
  
  #LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills