Accessory Coordinator True South Customs

Location: Jenkins & Wynne Ford
Department: True South Customs located within Jenkins and Wynne Ford
Position Type: Full-Time hourly plus commission on accessory sales

Position Overview

The Accessory Coordinator is a critical member of the True South Customs division and serves as the central connection between Sales Parts Service and our customers. This role is responsible for selling vehicle accessories managing accessory orders scheduling installations and ensuring customized vehicles are completed quickly and correctly. The Accessory Coordinator plays a major role in stocking the lot with ready-to-sell accessorized vehicles that support the dealerships sales goals.

This position requires a highly organized customer-focused and relationship-driven individual who can communicate well with sales managers keep projects moving and stay ahead of accessory trends for all types of vehicles.

Key Responsibilities

Sales & Customer Experience

• Serve as the first point of contact for customers purchasing accessories or customizations.

• Recommend accessory packages based on customer needs trends and vehicle compatibility.

• Prepare accessory quotes explain pricing and secure customer approvals.

• Follow up with customers to ensure satisfaction and identify additional accessory needs.

Accessory Management & Ordering

• Order all accessories needed for retail customers and pre-stocked vehicles.

• Maintain accurate accessory inventory and track order statuses.

• Work with the Parts department to ensure timely receipt of accessories and resolve shortages or delays.

• Track top-selling and low-selling accessories to guide future ordering and pre-stock strategies.

Scheduling & Workflow Coordination

• Build installation schedules and coordinate all accessory work with the Service Department and True South Customs installers.

• Ensure customizations are completed by promised deadlines and escalate delays when necessary.

• Communicate clearly with Sales Managers about vehicle availability status updates and completion timelines.

Lot Readiness & Pre-Stock Strategy

• Manage a pipeline of accessorized vehicles to ensure the sales lot is consistently stocked with high-turn custom units.

• Partner with Sales leadership to identify which models and trims should be customized for maximum impact.

• Monitor days-to-market and adjust pre-stock strategies based on performance.

Internal Relationships & Communication

• Build strong working relationships with Sales Managers Parts employees and Service techniciansvehicle flow depends on it.

• Provide regular updates on vehicle status delays inventory needs and accessory performance to leadership and customers.

• Maintain accurate logs spreadsheets and reporting for internal visibility.

Required Skills & Qualifications

• Strong customer service and communication skills.

• Proven ability to coordinate multiple moving parts in a fast-paced environment.

• Solid understanding of dealership operations (Sales Parts and Service).

• Ability to build positive productive relationships with internal stakeholders.

• Detail-oriented with excellent organizational skills.

• Comfortable using computer systems scheduling tools and inventory management software.

• Previous automotive service advisor parts or sales experience preferred.

Success Metrics

• On-time completion rate for accessory installations.

• Accuracy and timeliness of accessory ordering.

• Lot readiness: number of accessorized vehicles available for sale.

• Sales revenue generated through accessories.

• Positive feedback from customers and sales leadership.

• Reduced bottlenecks between Sales Parts and Service.

Why This Role Matters

True South Customs is a growing part of Jenkins & Wynnes brand identityand its success hinges on execution. The Accessory Coordinator ensures every customized vehicle moves through the pipeline quickly accurately and with a premium customer experience. This individual directly impacts sales volume CSI and the dealerships competitive edge in custom vehicle offerings.