IT Helpdesk Technician

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Qualifications :

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of Laptops PC(include printer) network and security software (NASCA ESCORT Anti-Virus etc)
Good understanding of computer systems mobile devices and other tech products
Able to install and configure Laptops PCs and Desktops Printers and peripherals
Ability to diagnose and resolve basic technical issues
Computer skills must include: Microsoft Office Suite SAP GUI
Install and repair Laptop PC Printers
Experience with LAN and Cabling
14 years experience working in helpdesk area with break/fix experience and/or with related education/training
But entry level is applicable.
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT Computer Science or relevant field
A Certificate is preferred

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the prob...