IT Support Help Desk
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: IT Support / Help Desk Technician (Remote for CO residents )
6 Months Contract
Qualifications:
Help Desk & Customer Support
Active Directory Administration
Computer Networking Fundamentals
Troubleshooting & Analytical Skills
IT Support / Technical Support Experience
Strong Customer Service Background
Role Overview
As part of the Information Technology Services (ITS) team the consultant will support end users by diagnosing and resolving hardware software and networking issues. The role involves direct interaction with customers and vendorsboth over the phone and in personto ensure timely issue resolution. Responsibilities also include supporting a large distributed environment consisting of approximately 2800 desktops 100 laptops and 400 networked printers/multi-function devices across various locations.
Key Duties & Responsibilities
Desktop Support & Deployment
Perform imaging deployment and maintenance of workstation devices.
Extensive experience with GHOST 8.0 required; familiarity with FOG (Free Open Ghost) is a plus.
Troubleshoot and resolve PC hardware and software issues using diagnostic tools.
Rebuild machines restore configurations and ensure user-specific settings are properly applied.
Install and support software releases ranging from basic to moderately complex.
Technical Troubleshooting
Identify diagnose and resolve workstation application and peripheral problems.
Initiate repairs by coordinating with vendors when needed.
Install maintain and modify network components PC hardware and related software.
Network & Systems Support
Assist with implementation and upgrades of system and network hardware/software.
Install and configure terminal emulation tools for host connectivity.
Provide LAN support across multiple user locations.
General Responsibilities
Deliver exceptional customer service and maintain clear communication with end users.
Document work performed and ensure ticketing records are updated.
Perform related IT support tasks as needed.
Qualifications :
Active Directory Administration
Extensive experience with GHOST 8.0 required; familiarity with FOG (Free Open Ghost) is a plus.
Additional Information :
Why Join Us
InstantServe offers a dynamic work environment where you can make a significant impact on the healthcare industry. We provide competitive compensation opportunities for professional growth and a supportive team culture. All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
