Customer Onboarding Manager

Raken is a cloud-based mobile collaboration platform for the construction industry we empower the people who build the world! Our goal is to transform the way the world builds by introducing technology to a 7000 year old industry. To achieve this we aim to attract unique passionate people to the cause. We believe that faster better reporting will improve the working lives of nearly 10% of the US labor forcethe percentage of people currently working in construction. Helping turn the worst part of their day into the easiest (and fastest) is why we do what we do! We work with Commercial Residential and Specialty Contractors of all shapes and sizes; including many of the largest construction companies in the world.

We are looking for a Customer Onboarding Manager to join our startup that has the #1 app in one of the largest industries in the world.

Customer Onboarding Managers at Raken are pivotal to the long term success of our clients leading them through the most critical phase of the customer journey. You will partner with construction companies to ensure that they successfully learn and adopt Raken throughout their business driving measurable results and setting the foundation for long term success.

This role requires a strong blend of technical proficiency and client facing communication skills. You will serve as a trusted partner to our clients helping them quickly unlock the full value of our platform. This role will work with clients of varied technical backgrounds requiring excellent problem solving and relationship building skills.

This is a hybrid role. We are seeking candidates located near Carlsbad CA who can come into the office 12 times per week.

Why Join Raken

• Raken is a fast-growing SaaS company based in Carlsbad California serving thousands of customers worldwide.
• We have received numerous awards including recognition on Forbes Americas Best Startup Employers the Inc. 5000 List of Fastest Growing U.S. Companies and Top Workplaces in California.
• We have continued to be recognized as a proud winner of the Best and Brightest Companies to Work For awards in both Southern California and the Nation since 2021.
• Raken is consistently rated a High Performer for construction management solutions on leading review platforms such as G2 Capterra and Software Advice and we are recognized by G2 year after year.
• Our culture is a top priority. We have a hardworking team that strives to make a meaningful impact and enjoys having fun along the way.
• Our core values guide everything we do: Take Ownership Keep Evolving Stay Balanced Elevate Others and Lets Go!
• If you are a driven individual who wants to make an impact at a company that truly values its culture employees and customers Raken is the place for you.

If you are a driven individual who wants to make an impact at a company that truly values its culture employees and customers Raken is the place for you.

Role Responsibilities:

• Manage the end-to-end onboarding process for Raken customers from kick-off call to full adoption
• Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs
• Be a technical resource helping customers connect third party integrations and maximize their reporting capabilities with Raken
• Guide customers to quick wins that showcase the platforms value and increase adoption
• Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken driving retention and satisfaction
• Partner with Rakens Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members
• Identify at-risk clients early and deliver solutions to mitigate churn risks
• Be your customers champion collaborating with Sales Product and Customer Success teams to share feedback and ensure customer needs are heard

Skills Qualifications and Attributes:

• 2-3 years in SaaS onboarding implementation or customer facing roles.
• Demonstrated experience developing Excel macro files to streamline repetitive tasks
• Strong written and verbal communication skills comfortable making proactive phone calls and leading client facing meetings
• Strong presentation and training skills as well as ability to master technical workflows
• Highly organized and able to manage multiple onboarding projects simultaneously
• A strong desire to execute drive impact and deliver measurable results
• Have a positive attitude be a self starter and above all a great teammate

Ideal Qualifications:

• Spanish fluency is a bonus

Benefits:

• Medical dental and vision with generous employer contribution
• HSA/FSA
• Life/LTD
• Generous PTO
• 12 Paid Holidays
• 401k Match
• Continuing education
• Free on-site gym
• Monthly Social Events
• Excellent company culture
• Modern office with Ocean view and amenities

Diversity and Inclusion

We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences life experiences knowledge innovation self-expression and talent that our employees invest in their work represents not only part of our culture but is a key contributor to our success. We welcome the unique contributions that you can bring in terms of education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status color religion disability sexual orientation and beliefs.

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