TO BE CONSIDERED FOR THIS POSITION YOUMUST CURRENTLYHAVE AN ACTIVETS/SCI WITH POLYGRAPH SECURITY CLEARANCE WITH THE FEDERAL GOVERNMENT. (U.S. CITIZENSHIP REQUIRED).Responsibilities:-Providethe daily activities of configuration and operation of IT systems
-Provide assistance to users in accessing and using IT systems
-Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems
-Provide support to IT systems including day-to-day operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc.
-Provide support for the escalation and communication of status to agency management and internal customers
-Optimize system operations and resource utilization and perform system capacity analysis and planning
-Provide in-depth experience in trouble-shooting IT systems
-Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
-Provide support for the dispatch system and hardware problems and remains involved in the resolution process
-Configure and manage primarily Linux/Unix (or other applicable) operating systems and installs/loads operating system software troubleshoot maintain integrity of and configure network components along with implementing operating systems enhancements to improve reliability and performance
-TS/SCI with polygraph clearance
-CWIP IAT 3 Certification within 6 months of hire (Cyber Workforce Improvement Program- Information Assurance Technical III)
-15 years experience as a SA in programs and contracts of similar scope type and complexity is required.
-Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
-General familiarization with Tenable Nessus Manager - Connect clients run scans create vulnerability and compliance scans upgrade audits and plugins files.
-Linux - Moderate systems administration knowledge to include installing OS configuration patching identify and fix everyday issues.
-Trellix E-Policy Orchestrator - General familiarization update system software push agents and connect nodes.
-Windows 10/11 Server 2016/2019/2022 - General IT knowledge to install OS and configure devices patch vulnerabilities.
-Windows Active Directory - Run domain controllers configure users and computers configure Group Policy in accordance with DISA STIGs configure DNS and DHCP.
Compensation: We are committed to providing fair and competitive compensation. The salary range for our positions vary depending on accepted contractual position skill level. These salaries fall within the range of $78000 to $275000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidates work location specific role skill set and level of expertise.Benefits:
We offer a comprehensive benefits package including:- Health Coverage: Medical dental and vision insurance
- Additional Insurance: Basic Life/AD&D Voluntary Life/AD&D Short and Long-Term Disability Accident Critical Illness Hospitalization Indemnity and Pet Insurance
- Retirement Plan: 401(k) plan with company match
- Paid Time Off: Generous PTO paid holidays parental leave and more
- Wellness: Access to wellness programs and mental health support
- Professional Development: Opportunities for growth including tuition reimbursement
Additional Perks:- Flexible work arrangements including remote work options
- Flexible Spending Accounts (FSAs)
- Employee referral programs
- Bonus opportunities
- Technology allowance
- A diverse inclusive and supportive workplace culture