Automotive Service Advisor | Up to 100K & Weekends Off | Mooresville
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Job Location:
Mooresville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
Automotive Service Advisor
Location:
688 Brawley School Road Mooresville NC 28117
Job Overview:
At Christian Brothers Automotive were looking for a Senior Service Advisor who is passionate about people skilled in guiding customers through repair decisions and committed to delivering integrity-driven service.
As a Senior Service Advisor you will oversee the full customer journeyfrom greeting and check-in to estimate creation workflow management and final delivery. You will be a key contributor to store performance by driving sales growth ensuring repair quality and maintaining communication between customers technicians and front office staff. This position reports directly to the Business Owner or Service Manager.
Responsibilities include but are not limited to:
- Serve as the primary point of contact for customers before during and after serviceowning the customer experience with professionalism empathy and the heart of a teacher.
- Demonstrate proven success in automotive service and repair sales using transparency product knowledge and trust-building communication to help customers make informed decisions.
- Create accurate repair estimates integrate DVI findings present recommendations clearly and promote high-quality service solutions that meet revenue and margin goals.
- Ensure quality control standards for all repairs and verify that work meets or exceeds customer satisfaction targets.
- Maintain positive proactive communication with customers technicians vendors and office staff.
- Assist with shop workflow staff coordination vendor management parts sourcing and inventory decisions in accordance with CBA guidelines.
- Keep a brisk work pace in a high-volume environment
- Support store opening/closing procedures daily accounting tasks reconciliations and report reviews as needed.
- Contribute to a clean friendly and hospitable environmentgreeting every customer with enthusiasm and respect.
- Uphold all company policies including our commitment to honesty integrity and a smoke-free workplace.
- Actively embrace new responsibilities system updates and procedural improvements that enhance customer service and operational efficiency.
Qualifications :
Qualifications:
- ASE Service Consultant certification or equivalent experience (or willingness to obtain certification within 60 days).
- Minimum 6 years of automotive service advising and/or service sales experience.
- Demonstrated track record of successful service and repair sales built on transparency communication and customer trust.
- Strong understanding of automotive systems repair processes and service operations workflow.
- Proficiency with Windows-based software tablets and shop management systems; TekMetric experience preferred.
- Associates or Bachelors degree preferred but not required.
- Completion of an industry-recognized service advisor training program is a plus
- Clear valid drivers license with acceptable driving record
Physical Requirements:
- Being dependable and reliable for a position that is scheduled for Monday Friday 7am 6pm
- Being on your feet the majority of the workday (standing walking coordinating parts etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment
Additional Information :
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency integrity and a philosophy of people first. All 300 CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload free training full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice At-will employment practices.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Christian Brothers Automotive We Offer:Up to $50/HR For The Most Skilled TechniciansTeam Performance bonusesPaid Vacation & Paid HolidaysClosed Every Weekend To Spend Time With Family & FriendsReal-time Technical SupportHealthcare Benefits AvailableMatching Retirement 401k Plan Availa ... View more
