Language Access Program Specialist
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Job Location:
Baltimore, MD - USA
Yearly Salary:
$ 51580 - 70744
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Interpreter Scheduling & Coordination
- Manage and schedule interpreter services for hearings meetings and other proceedings in compliance with COMAR 14.09.03.04;
- Assign interpreters based on language proficiency subject matter expertise and availability using CompHub and The State of Marylands foreign Language Vendor;
- Coordinate both oral interpretation and written translation services using qualified interpreters/translators;
- Update interpreter requests related to continuations or rescheduling of hearings;
- Communicate sudden schedule changes to in-house interpreters and affected parties;
- Schedule Interpreter Services for Video Remote Hearings;
- Collaborate with Division Director to ensure compliance with House Bill 1473 requirements;
- Be part of a transformative initiative that ensures Marylands public services are inclusive and accessible to Maryland citizens.
Data Management & Compliance
- Process interpreter requests via CompHub in accordance with COMAR 14.09.03.04;
- Obtain analyze and interpret data to apply relevant rules regulations and standards;
- Maintain accurate records of interpreter assignments language requests and service timelines;
- Maintain a current list of vendors and the Maryland Judiciary Interpreter Registry of certified and qualified interpreters.
Stakeholder Communication
- Provide information to callers regarding laws rules regulations operations and procedures governing the agency;
- Engage in dialogue with Commissioners attorneys and claimants to confirm requested accommodation;
- Route IPO inquiries from voicemail and email to the appropriate subject matter expert.
Other duties as assigned.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing administrative staff clerical clerical technical or secretarial work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year of the required experience.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Proficiency with Excel spreadsheets
- Ability to manage multiple platforms and high-volume communication (phone email portals)
- Experience gathering and compiling statistical data for monthly reports
- Strong Customer Service Skills
- Good organizational and time-management skills
LICENSES REGISTRATIONS AND CERTIFICATIONS
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
BENEFITS
FURTHER INSTRUCTIONS
If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via mail or deliver in person. Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
If you have questions please contact.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.
Completed applications required documentation and any required addendums may be mailed to:
Workers Compensation Commission
Attn: 25-
10 E. Baltimore StreetPersonnel Division
Baltimore MD 21202
The MD State Application Form can be found online.
The Workers Compensation Commission is an equal opportunity employer. It is the policy of the WCC that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
Required Experience:
IC
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
