Java Support Engineer AWS
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sutherland and NICE Systems is seeking an attentive and goal-oriented person to join us as Software Support Engineer (Java SQL and AWS) to our NICE Systems team. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!
Main responsibilities:
- Work with customer and ownership for issues collaborating with higher tiers for end to end resolution.
- Assist with Customers request assistance via many channels including phone email and various web contact methods (chat e-Services).
- Working in accordance with NICE support process procedures contractual SLAs.
- Determine problem through detailed troubleshooting exploration with customers.
- Documenting all customer interactions in CRM tool in accordance with SLA.
Qualifications :
Experience & Education:
- 2 years of experience in enterprise software development and Technical Support.
- BE/ or equivalent with relevant hands-on experience.
- Strong verbal and written English communication skills (B2 or higher)
- Experience working in global and matrix organizational environments.
Professional Capabilities:
- Proven expertise in PL/SQL SQL and relational databases (MS-SQL MySQL Oracle etc.).
- Strong expertise in Technical Support troubleshooting on-prem and Cloud.
- Windows: Windows Servers IIS logs java
- Programming and Debugging skills: Java bash.
- Hands-on experience with Unix commands and shell scripting. Linux: Redhat AWS.
- Familiarity with AWS cloud environments is an advantage.
- Knowledge of scalable secure coding concepts.
- Experience in J2EE web & application servers HTML JavaScript and CSS is a plus.
- Strong client-facing skills with ability to manage technical discussions.
- Preference for candidates with Actimize (AIS/RCM/UDM) development
Personal Leadership:
- Strong problem-solving and analytical abilities with a high capacity for self-learning.
- Ability to work independently and complete complex tasks.
- Effective collaboration and knowledge-sharing mindset.
- Attention to detail and ability to perform under pressure.
- Ability to mentor guide and support team members.
- Capable of solving moderately complex problems through structured analysis.
Additional Information :
This is a hybrid position in Bogotá Colombia. Apply now and enjoy the benefits of working at a Great Place to Work certified company!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Access Control System
- Engineering
- Bar Management
- Jpa
- Law
- Jdbc
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
