ES Program Coordinator Collector (ESPC2) Telework

The successful candidate will possess relevant professional experience in areas such as accounting auditing collections or taxation. They will demonstrate the ability to collaborate effectively within a team-oriented environment while maintaining a strong commitment to continuous learning and remaining calm under pressure. The candidate should be highly self-motivated detail-oriented and an excellent communicator capable of conveying complex information clearly and effectively. They should display compassionate professionalism understanding that behind every debt is a person or business navigating lifes complexities. Flexibility in assuming a variety of responsibilities as organizational needs arise and workloads change is essential.

As an ES Program Coordinator-2 Collector within the Employment Security Department Collections unit you will perform journey level debt collection duties in the recovery of benefit program overpayments owed by individuals and delinquent taxes or other balances owed by employers.

This position contributes to the mission of the department by protecting the integrity of various trust funds we manage. A healthy trust fund is an integral part of paying benefits to claimants. Your knowledge and ability to work collaboratively toward the resolution of overpayment(s) or employer debt is integral to the success of the department.If this sounds like the right opportunity for you then we encourage you to apply now!

This position is primarily telework but may need to report to the office on occasions for trainings or meetings

You will locate claimants employers and/or their assets to recover debt due using skip tracing. You will interview claimants and employers to gather financial information and personal facts. Based on the information you decide whether the debt is collectable or not and what actions to take. You will have written delegated authority to decide to write off accounts receivable or provide financial counseling.

Some of what youll be doing:

• Respond to inquiries from clients employers attorneys Escrow Companies Bankruptcy Trustees Superior Court personnel etc.
• Research and review accounts for continued collection actions.
• Investigate and respond to debt collection inquiries.
• Interview claimants and employers to gather financial information and personal facts.
• Issue Bankruptcy Stipulation Requests to the Attorney Generals Office to contest the dischargability of debt.
• Execute legal documents to enforce recovery by garnishing wages seizing bank accounts and conducting other collection actions as authorized by law.

Work with customers to determine their ability to pay negotiate payment terms and establish and maintain partial payment agreements.

Required:

Option 1: Seven (7) years of professional or technical experience in employment and training or unemployment insurance programs.

Option 2: One year (1) of experience as an Employment Security Program Coordinator 1.

Option 3: One year (1) of experience as a WorkSource Specialist 3 or equivalent.

Option 4: An associates degree in public or business administration political science or closely related field AND five (5) years of professional or technical experience in employment and training or unemployment insurance programs.

Option 5: A Bachelors degree in public or business administration political science or closely related field AND three (3) years of professional or technical experience in employment and training or unemployment insurance programs.

** Additional qualifying experience may be substituted year for year for education.

The required experience includes:

• Presentation & Public Relations Skills: Ability to communicate program details effectively to diverse audiences

• Financial Recovery & Trust Fund Management:Skills in recovering funds and ensuring fiscal integrity

• Adaptability & Flexibility: Readiness to handle diverse tasks and emerging responsibilities

• Critical Thinking & Analysis:Ability to assess proposals and evaluate program operations; Decision Making: Proficiency in recommending alternative courses of action

• Flexibility & Adaptability: Ability to perform diverse tasks at various levels; Knowledge of Lower-Level Functions: Comprehensive expertise to support operations

• Versatility:Ability to take on additional tasks effectively; Problem-Solving: Skills to address unexpected challenges

Preferred:

Demonstrated understanding and application of debt collection concepts theories and practices to include but not limited to:

• Skip tracing to locate people and assets negotiating and settling debts due

• Investigating ability to pay

• Using motivational techniques to obtain payment

• Balancing a large workload of assigned accounts

Required equity competencies:

• The ability to take action to learn and grow

• The ability to take action to meet the needs of others

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter and Resume with your Online Applicationthrough the Add Attachmentsfield. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.Any documents uploaded through this platform will be securely transmitted electronically to support application review.

NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.

Ouragencys mission and valuesdrive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contact Cheyenne Pernites-; or theTalent AcquisitionTeamorWashington Relay Service 711. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.