Manager Collections
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Its not a package. Its a promise.
As Canadas leading integrated freight package and logistics provider weve been helping promises get where they need to be for more than 60 years. How does the magic happen The journey starts with you. The places we go the elements we brave the promises we deliver its all possible because of our people. So whether youre looking to build new skills make an impact in your community or inspire your team we go there for you.
Description
The Manager Collections plays a pivotal role by leading and overseeing the Accounts Receivable Collections teams located at our corporate head office and our Moncton location. The Manager Collections will strategize implement and manage the companys collections process ensuring the prompt retrieval of outstanding payments from role contributes directly to the financial stability of Purolator by optimizing cash flow and minimizing delinquencies. The Manager will collaborate closely with other internal teams such as Finance Sales Legal Billing Adjustments Credit Risk etc. to balance cash collection goals with customer satisfaction while also enforcing company policies procedures and performance targets related to credit and collections.
Responsibilities
- Be responsible for departmental KPIs to ensure that the targets defined by the organization are achieved.
- Provide technical advisory and moral support to the department to ensure both positive customer and team member experiences.
- Directly supervises and coordinates the activities of consumer debt collectors to ensure collection of accounts.
- Coordinate and implement collection policies and procedures.
- Develops and implements correspondence prototypes and telephone techniques for effective collection of accounts.
- Trains new debt collectors in collection policies procedures and activities.
- Interacts effectively with all levels of staff customers debtors and vendors.
- Achieves department goals and objectives daily weekly and monthly. This includes continuous reporting tracking of top critical and delinquent accounts providing weekly collection actions to Senior Manager Director and VP.
- Provides leadership for team and provide coverage when needed.
- Coordinates new hire training and conducts ongoing training with staff to correct or improve performance trends.
- Conducts weekly audits on collectors making sure they adhere to policies and procedures while keeping in compliance.
- Making sure employees are aware of issues or changes.
- Be responsible for the distribution of Reminder letters Overdue notices
- Performs other miscellaneous duties as needed and as assigned
Education
- Completion of post secondary education in related field
Experience
- This seasoned professional will have expertise in accounts receivable management inbilling credit and collections or other relevant experience.
- Demonstrated leadership and results-oriented skills and the ability to lead and motivate a team in a fast-paced work environment.
- Excellent organizational communication and problem-solving skills to coordinate a wide variety of tasks and responsibilities.
- Clear ability to multitask prioritize and track multiple projects or concurrent activities.
- Excellent analytical skills and abilities to interpret credit reports and financial statements.
- Maintain set approved company performance targets of DSO (Days Sales Outstanding).
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Reports to: Sr Mgr Accounts Receivable Collections
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.
At Purolator we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process please contact:
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .
At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
To succeed and grow, small business owners need a courier they can trust. Rely on Purolator for time-definite shipping, so you can focus on your business.
