L&I Program Support Supervisor 2, Claims Support Services

Our Mission:Keep Washington Safe and Working!
Our Values: Customer Focus One L&I Respect Diversity Equity and Inclusion Learning and Growth Reliability

Please Note: This position is open to current Labor & Industries employees only.

Job Highlights

Bring your employee development skills and leadership talents to Labor & Industries the employer of choice. Join our L&I Claims Administration team and work in a positive goal oriented atmosphere as a Program Support Unit Supervisor 2. If selected for this position you will supervise a dynamic team of employees that are dedicated to promoting a partnership with our customers.

Your team delivers excellent customer service by answering customer calls and providing clerical duties to our Claims Administration staff throughout the day. You will provide supervision direction and encouragement to this team as they go about their daily tasks. As a successful Program Support Unit Supervisor you will coach and mentor your staff as you implement instructions directions procedures special projects and other activities that demand the use of your staffs time. Your challenge is to identify problems and determine more effective and efficient ways for you and your team to provide accurate and timely service to claim managers workers employers and providers.

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety health and security of Washingtons workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the states workers compensation system we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed that childrens and teens work hours are limited and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers compensation organizations in the nation serving over 3.8 million employees working for 260000 employers.

Some of what youll do:

• Provide feedback and identify training needs to enhance the skills of the team while ensuring prompt courteous service that meets or exceeds the expectations of both internal and external customers.
• Lead a cohesive and high performing team by proactively managing key personnel issues prioritizing and assigning work and monitoring the success of your team and individual staff by using workflow projection software.
• Work with staff on improvements and modifications to improve workflow while interpreting and adhering to policies and procedures.
• Assist in improving the daily workflow of your team to include preparation of reports communication with your staff and peers maintenance of your teams monthly work unit schedule and planning team meetings.
• Work collaboratively with the programs leadership team to build camaraderie and to provide consistent services throughout the program.
• And much more!

Required:

• High school graduation or equivalent

AND

• Three years of applicable experience in the program specialty.

OR

• Equivalent education/experience.

• Ability and skill to keyboard at a minimum of 40 words per minute accounting for errors with a 5-minute typing test.

**To see a typing assessment that meets the requirements visit select and take the 5-minute assessment. Take a screen shot of your result save and attach during the online application process. Please do not send a link. (Your application will be considered incomplete without this assessment.)

Desired:

• Six months supervisory or lead experience
• Six months experience in a L&I Claims Support Unit.
• Six months experience in a call-center environment.
• Ability to access and move between multiple computer programs; databases; word processing imaging systems and internet to enter and update information
• Intermediate level experience using Microsoft Suite applications including: WORD EXCEL and Outlook.

Things You Need To Know

To help you maintain a proper work-life balance teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employees career. Click on the Benefits tab to learn more.

At L&I your voice addition L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3.8 million workers. Take a look at thisbrief video and learn more about why L&I is an employer of choice.

For this position telework is dependent upon business needs and supervisor approval. The assigned duty station for this position is Tumwater Washington.

For positions where in-office work is necessary the frequency of telework will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up forGovDeliveryand select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you it is in your best interest to identify the knowledge skills and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

Please do not attach or place any medical information (vaccination status included) within the application resume or cover letter. If you do we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page atHiring Process at L&I. If you would like to read our website in a language other than English scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position a background check including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

Did You Know

Washington isAmericas Top State to live play and work according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work L&I provides one of the most competitive benefits packages in the also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules.L&I is a diverse state agency dedicated to the safety and health and security of Washingtons 3.8 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information contact L&Is .

Diversity Equity and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process or those needing this announcement in an alternative format may call . TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting program or the agency please contact Jacque Crawford . #LI DNI