AskHR Knowledge & Insights Manager

The AskHR Knowledge & Insights Manager plays a critical role in leading the HR Service Center (AskHR) toward operational excellence consistency and a best in class associate experience.

This role combines service delivery leadership with knowledge and analytical skills helping to ensure HR Services are efficient employee centric and continuously improving. This role will also strengthen knowledge management practices and use data-driven insights to optimize processes enhance service quality and inform decision making across HR.

This position requires a balance of operational execution analytical thinking and people leadership to drive service transformation while fostering a culture of empathy accountability and excellence.

What Youll Do: Advance the vision and strategy for modernizing the HR Service Center including but not limited to

Knowledge Management & Insights

• Lead the governance and maintenance of HR knowledge content to ensure accuracy clarity and accessibility.
• Collaborate with HR stakeholders to translate complex policies and processes into user friendly resources.
• Use data from case management to identify service opportunities and emerging needs.
• Present insights and recommendations to HR leadership to inform decision making.
• Drive adoption of self-service tools and resources to empower associates and managers.

Service Delivery

• Monitor service metrics SLAS and quality standards to ensure consistency.
• Drive process optimization and continuous improvement initiatives that enhance efficiency.
• Partner with HR COEs HRPs and other stakeholders to resolve complex issues and elevate the associate experience.
• Leverage technology to improve productivity and service outcomes.
• Champion change initiatives and ensure the team is equipped and supported.

What you will need:

• Solutions oriented with a customer centric mindset.
• Ability to think strategically while executing tactically.
• 5 -7 years of experience in HR Shared Services HR Operations or related disciplines.
• Experience with case management and knowledge platforms (e.g. ServiceNow HRSD) strongly preferred.
• Strong analytical mindset and comfortable translating data into insights and actionable improvements.
• Excellent communication collaboration and stakeholder management skills.
• Demonstrated ability to lead through change.
• Deep commitment to service excellence and continuous improvement.

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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