Senior Client Manager, The B-Hive
Share
Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Closing Date: 16th December
Location: Nottingham or London
Contract: Secondment 12 months
About the role:
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7 Soap & Glory Liz Earle and Boots own brand. We combine the capability of an external creative and production team with the speed flexibility and in-depth brand knowledge of an in-house set-up underpinned by years of experience dedicated to Boots and No7 Beauty Company.
As a Senior Client Manager youre responsible for the success of your account leading on day-to-day operations and team development. Reporting into the Head of Client Services youll be hands on managing your account like a business developing relationships onboarding new business and participating in the
delivery of high-profile campaigns.
Youll support the Head of Client Services to create momentum within the team to deliver high quality work and drive growth. Working with other Senior Client Managers youll shape the team by overseeing delivery and supporting the strategic development of the account whether that is identifying opportunities or finding creative solutions to ensure success for our stakeholders and colleagues.
Key Responsibilities:
As the account lead youll be the main contact for clients on your account being the go-to-person both internally and externally and responsible for ensuring both yourself and supporting team are delivering integrated campaigns
Ensure client briefs are clear and align to business objectives with the confidence to challenge and develop them with the turn producing an inspiring creative brief that strives for exceptional outputs.
Partnering with other creative and production agencies on delivery working as one team and maintaining good communication and collaboration at all levels
Ensure scope of work is being managed and appropriately delegated across the team depending on skillsets required
Collaborate with Project Management team to ensure all campaigns are running as planned and delivering multi-channel campaigns to multiple paid media partners and/or owned channels
Manage the finance process staying on top of tracking scope estimating and project budgets with your team
Manage multiple campaign deadlines ensuring issues risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.
Taking the lead in client meetings presentations and signoffs both virtual and in-person.
Being the delivery expert for your account ensuring your pushing for opportunities and continuously proposing solutions with a positive can-do attitude.
Proactive continuous improvement of processes for your area and in line with other account leads within B-Hive
Support Head of Client Services in areas of growth and be able to confidently communicate the agencys offering
Actively contribute to Client Services and agency culture by leading by example mentorship and nurturing wider innovation creativity and fun
What youll need to have:
5 years as a Senior Account Manager or Junior Account Director within agency or related creative environment
Strong background in line management and developing account teams
Excellent written and verbal presentation skills including data and reporting; a storyteller
Experience working and collaborating with media agencies and delivering creative against large media plans.
Fluent in project management principles specifically delivering omni-channel creative assets
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Highly numerate with strong skills in estimating creative delivery fees creating reports and dashboards.
Passionate about producing great creative.
About No7 Beauty Company:
No7 Beauty Company is made up of five iconic brands - No7 Liz Earle Soap & Glory Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - were innovators with a passion for challenging perceptions with ground-breaking products proven results and positive impact.
We have built a reputation on scientific innovation whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer empowering our team members to be their authentic selves as we share a culture where diversity equity and inclusion are at the centre of everything we do.
Our benefits:
Retirement Savings Plan
Enhanced maternity/paternity/adoption leave pay
Discretionary annual bonus
Generous discount on our own brands and partner businesses
Flexible benefits scheme including holiday buying discounted gym membership life assurance activity passes and much more.
We have a great range of benefits in addition to the above that offer flexibility to suit you - go to to find out more.
(Please note any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate)
Whats next:
If your application is successful our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion youll be notified by email.
Were always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
CLIENT MANAGER BHIVE B-HIVE
Location: Nottingham or London
Contract: Secondment 12 months
About the role:
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7 Soap & Glory Liz Earle and Boots own brand. We combine the capability of an external creative and production team with the speed flexibility and in-depth brand knowledge of an in-house set-up underpinned by years of experience dedicated to Boots and No7 Beauty Company.
As a Senior Client Manager youre responsible for the success of your account leading on day-to-day operations and team development. Reporting into the Head of Client Services youll be hands on managing your account like a business developing relationships onboarding new business and participating in the
delivery of high-profile campaigns.
Youll support the Head of Client Services to create momentum within the team to deliver high quality work and drive growth. Working with other Senior Client Managers youll shape the team by overseeing delivery and supporting the strategic development of the account whether that is identifying opportunities or finding creative solutions to ensure success for our stakeholders and colleagues.
Key Responsibilities:
As the account lead youll be the main contact for clients on your account being the go-to-person both internally and externally and responsible for ensuring both yourself and supporting team are delivering integrated campaigns
Ensure client briefs are clear and align to business objectives with the confidence to challenge and develop them with the turn producing an inspiring creative brief that strives for exceptional outputs.
Partnering with other creative and production agencies on delivery working as one team and maintaining good communication and collaboration at all levels
Ensure scope of work is being managed and appropriately delegated across the team depending on skillsets required
Collaborate with Project Management team to ensure all campaigns are running as planned and delivering multi-channel campaigns to multiple paid media partners and/or owned channels
Manage the finance process staying on top of tracking scope estimating and project budgets with your team
Manage multiple campaign deadlines ensuring issues risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.
Taking the lead in client meetings presentations and signoffs both virtual and in-person.
Being the delivery expert for your account ensuring your pushing for opportunities and continuously proposing solutions with a positive can-do attitude.
Proactive continuous improvement of processes for your area and in line with other account leads within B-Hive
Support Head of Client Services in areas of growth and be able to confidently communicate the agencys offering
Actively contribute to Client Services and agency culture by leading by example mentorship and nurturing wider innovation creativity and fun
What youll need to have:
5 years as a Senior Account Manager or Junior Account Director within agency or related creative environment
Strong background in line management and developing account teams
Excellent written and verbal presentation skills including data and reporting; a storyteller
Experience working and collaborating with media agencies and delivering creative against large media plans.
Fluent in project management principles specifically delivering omni-channel creative assets
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Highly numerate with strong skills in estimating creative delivery fees creating reports and dashboards.
Passionate about producing great creative.
About No7 Beauty Company:
No7 Beauty Company is made up of five iconic brands - No7 Liz Earle Soap & Glory Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - were innovators with a passion for challenging perceptions with ground-breaking products proven results and positive impact.
We have built a reputation on scientific innovation whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer empowering our team members to be their authentic selves as we share a culture where diversity equity and inclusion are at the centre of everything we do.
Our benefits:
Retirement Savings Plan
Enhanced maternity/paternity/adoption leave pay
Discretionary annual bonus
Generous discount on our own brands and partner businesses
Flexible benefits scheme including holiday buying discounted gym membership life assurance activity passes and much more.
We have a great range of benefits in addition to the above that offer flexibility to suit you - go to to find out more.
(Please note any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate)
Whats next:
If your application is successful our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion youll be notified by email.
Were always open to discussing possible flexible working options and what this may look like for you including job share and reduced hours. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
CLIENT MANAGER BHIVE B-HIVE
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
