Remote Patient Technology Support Specialist
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Job Location:
Yearly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing troubleshooting and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly.
This role is ideal for individuals who enjoy tech support problem-solving and helping people with or without prior healthcare experience.
Key Responsibilities
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Provide remote support to patients using telehealth portals patient apps and electronic forms.
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Troubleshoot login issues device compatibility and user account errors.
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Assist clinic staff in resolving technical workflow challenges.
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Document cases in the ticketing system and escalate complex issues when necessary.
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Deliver outstanding customer care in every interaction.
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Maintain HIPAA compliance and patient privacy standards.
Qualifications
Required:
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Strong communication and customer service skills
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Basic technical troubleshooting ability
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Comfortable working fully remote
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Ability to multitask and problem-solve
Preferred (but not required):
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Helpdesk IT support or customer service experience
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Healthcare or telehealth support exposure
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Familiarity with EHR systems (Epic Cerner etc.)
Compensation & Benefits
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$72000 $88000 annual salary
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Quarterly performance bonuses
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Medical dental and vision insurance
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401(k) with employer match
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Paid training paid certifications
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Home office stipend
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Career advancement program with mentorship
Why Work for Astra Health West
Astra Health West is committed to building a modern tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation flexibility and professional growth.
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