Live Chat Specialist
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Job Location:
Schaumburg, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description: Live Chat Specialist at Zambrero
Zambrero is seeking a dedicated Live Chat Specialist to join our team and provide exceptional customer service through online chat support. As a Live Chat Specialist you will be responsible for engaging with customers in real-time resolving inquiries providing product information and delivering a high level of customer satisfaction.
Job Responsibilities:
- Engage with customers via live chat to provide assistance and resolve inquiries promptly
- Deliver accurate and helpful responses to customer questions about products services and orders
- Maintain a positive and professional tone in all interactions with customers
- Utilize the chat platform efficiently and effectively to multitask and manage multiple chat conversations simultaneously
- Document and follow up on customer interactions to ensure resolution and satisfaction
- Collaborate with other team members to escalate complex issues and provide optimal solutions
Essential Qualifications:
- Excellent written communication skills with a strong command of English language
- Customer-centric mindset with a passion for delivering exceptional service
- Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously
- Proficient in using chat platforms and customer service software
Desired Experience:
- Minimum of 1 year of experience in customer service or a related field
- Experience in online chat support or live chat services
Salary & Benefits:
The salary for the Live Chat Specialist position at Zambrero will be competitive and commensurate with addition benefits such as health insurance paid time off and opportunities for career growth and development will be provided.
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
