Am-Hro

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Manager- Human Resource Operation
The role is responsible for managing end-to-end background verification (BGC) and contractor onboarding processes in line with customer requirements and compliance standards. This position involves creating and initiating background check packages through approved vendors validating results against predefined matrices and preparing screening reports with key observations and recommendations. The incumbent will handle employee vendor and candidate queries related to screening and onboarding ensuring timely and accurate resolution.

Additionally the role requires coordinating with contractors throughout the onboarding journeyfrom verification and documentation to day-one readiness. The candidate will ensure compliance with all policy and procedural requirements maintain accurate records in designated systems and generate necessary reports for audits and management reviews. Strong attention to detail communication skills and the ability to manage multiple processes simultaneously are essential for success in this role.
Responsibilities

Screening:
Create and manage background check (BGC) packages in third-party vendor systems according to Customer client requirements.
Initiate BGCs through Customer-approved third-party vendors validate results against the approved matrix and report results into the system of record.
Monitor BGC progress and analyze results for clear and unclear cases.
Prepare reports highlighting key employee screening observations and recommendations for Customer review.
Respond to and resolve queries from internal employees vendors and candidates regarding BGC processes.
Handle low-complexity BGC adjudication scenarios using the Customer-approved decision matrix.
Communicate hiring recommendations to the Customer team and convey decisions to candidates per approved methods/templates.
Escalate high-complexity or unclear cases to the Customer-retained team.
Collect and submit BGC documentation to support client audits ensuring timely delivery.
Run and provide reports to the Customer-retained team as required.

Employee Onboarding:
Verify and report completion status of onboarding documentation to Customer HR.
Perform I-9 verification and other work eligibility checks where applicable.
Validate contractor background check completion from the designated third-party vendor.
Track and confirm completion of contractual employment agreements with Customer.
Coordinate with contractors throughout the onboarding journey until day-one.
Respond to contractor queries related to onboarding process compliance logistics and day-one readiness.
Consolidate onboarding readiness status (documentation BGC IT readiness training) and report to Customer HR.
Confirm day-one readiness to Customer HR team.
Qualifications we seek in you!
Minimum Qualification
Bachelors degree in Human Resources Business Administration or a related field.
Prior experience within the recruitment staffing or talent solutions industry is strongly preferred.
Experience supporting contractor onboarding and pre-employment screening processesincluding background checks compliance verification and documentation managementis strongly preferred.
Direct experience supporting United States recruitment and onboarding processes.
Demonstrated ability to identify support and deliver process improvement initiatives including workflow optimization and standardization.
Proficiency in case management tools (e.g. ServiceNow) and Microsoft Excel.
Experience working with applicant tracking HRIS onboarding and background check systems (e.g. Workday Salesforce Click Boarding SuccessFactors ScoutLogic etc.).
Experience collaborating with third-party background check vendors and understanding related compliance requirements.
Experience working in an HR Shared Services or multi-client operations environment preferred.
Excellent spoken and written English (C1 level) with strong interpersonal and stakeholder management skills.
Strong analytical reporting and problem-solving abilities.
Highly detail-oriented with strong organizational prioritization and time management capabilities.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.