Excise Tax Examiner 4 Unclaimed Property Auditor

Candidate screening will begin as early asDecember 15 2025 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicants advantage to submit materials as soon as possible.

An individual applying for this position must demonstrate the following competencies:

Leadership Skills

• Provide direction and guidance to others as well as facilitate structure and teamwork.

• Ability to earn the trust respect and confidence of co-workers and customers through consistent honesty andprofessionalism in all interactions.

• Ability to see the bigger picture anticipate challenges and plan for long-term success.

Decision making and applying independent judgment:

• Ability to methodically research and analyze a subjectin order todiscover factscome to a conclusion and/or develop a plan of action based on the facts discovered or the conclusion drawn.

• Applying judgement to determine the most accurate action when multiple potential actions could be taken.

• Showcasing comfort in work environments when decisions are treated on a case-by-case basis. Coming prepared to others with potential actions and the pitfalls associated with those actions.

• Considering steps that may be missing in the procedure and considering all potential consequences of an action.

Understanding of Washington Laws and Rules

• Demonstrated application of the Revised Unclaimed Property Act RCW 63.30.

• Proficient knowledge of rules policiesand procedures of the Department of Revenue.

• Basic knowledge of the legislative process.

Producing a high volume of work while maintaining accuracy:

• Completing a large volume of items in a short period of time with a high degree of accuracy.

• Complete assigned projects while balancing other goals.

Attention to Detail:

• Monitoring steps within a process for accuracy.

• Reviewing documents for correctness and appropriate application of law.

Familiarity of Procedures:

• Being aware of current procedures.

• Locating procedures that are available for a work function to be completed.

• Ensuring actions follow established procedures.

• Creating and modifying procedures.

Written Communication:

• Efficiently compose and tailor professional correspondence to customers.

• Understands Department correspondence guidelines for Plain Talk style of writing.

• Educating others on written communications.

Verbal Communication

• Effectively and tactfully communicating with customers and other employees.

• Effectively express ideas and information through the spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.

Interpersonal Skills

• Works cooperatively and contributes to group solutions through constructive feedback encouragesideas andprovidesappropriate suggestions.

• Getting along well with others.

• Actively listen. Seek to understand the full message.

• Self-awareness empathy and the ability to manage emotions effectively.

Customer Service:

• Delivering less desirable news fielding inquiries and de-escalating upset customers

• Providing customer service on the phone through calling customers and returning customer inquiries.

• Answering incoming phone calls from customers you have not worked with before.

Adaptability and Flexibility:

• Willing to take on project assignments as they are discovered.

• Identifies projects and improvements.

• Adapt to regular interruptions throughout yourworkdaywith a positive and welcoming attitude.

• Volunteer for projects outside your normal functions.

Information Technology Proficiency:

• Demonstratedknowledge ofthe Department of Revenues Unclaimed Property System (KAPS).

• Advanced document skills to compose messages. Using bolding white space bullets and other formatting to ensure the message is clear. Knowledge of track changes hyperlinks and comments.

• Proficient in using technologies such as Microsoft Word Excel and the Internet and/or other Databaseand word processing programs.

Time Management:

• Independently managing your time to ensure goals are met.

• Balancing a large variety of work tasks and following up timely on assigned work.

• Incorporating interruptions into your day and still completing goals.

• Fitting in projects in addition to your regular work.

Organization:

• Keeping organized to ensure deadlines are not missed messages are responded to and projects are completed.

• Effectively organize multiple assignments sometimes of a complex nature or involving competing priorities to produce work products that are accurate thorough and timely.

Self Management:

• Motivating yourself to complete your goals.

• Abilityto effectively handle highly stressful or adverse situations making good decisions working calmly and accurately and helping to calm others.

• Take ownership of your learning and continued knowledge.

• Actively works to continuously improve job effectiveness and efficiency; accepts personal responsibility to develop talents and knowledge.

Training and Presentationskills:

• Utilization of verbal communication skills in presentations and training.

• Ability to effectively provide instruction to internal and external stakeholders on systems.