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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Collaborate with peer groups in Technology and LOBs to identify document and communicate business governance needs and provide appropriate solutions.

2. Develop and maintain effective working relationships with business process owners and other stakeholders to develop governance solutions.

3. Establish project and work requests requirements using document business process and workflow analysis.

4. Ensure all stakeholders are involved in requirements gathering activities to facilitate requirements elicitation sessions and walkthroughs with business Technology and other resources to plan elicit capture analyze and validate business functional and technical requirements.

5. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations as needed.

6. Assist/coordinate pre-planning activities (e.g. business case project estimate project risk assessment stakeholder analysis draft charter).

7. Improve and optimize service delivery utilizing structured problem-solving methodology.

8. Attend business unit management meetings as needed and facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.

9. Become deeply immersed and knowledgeable about core business functions processes and workflows associated with assigned business areas and projects.

10. Serves as Subject-matter expert (SME) who can easily identify and implement governance solutions.

11. Ensure strict adherence to all Technology and Truist policies and standards (e.g. Systems Development Life Cycle (SDLC) Change Management).

QUALIFICATIONS

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Required Qualifications:

1. Bachelor degree or ten years of information technology experience with significant experience in software development

2. Eight years of experience as a business analyst or related role/experience with experience in one or more of the following areas: Project Management Business Process Management Relationship Management Business Operations Quality Management

3. Ability to work independently and autonomously as needed to drive desired outcomes

4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies

5. Extensive experience planning facilitating eliciting documenting and managing business functional and technical requirements

6. Ability to interact with management business staff and Technology professionals in order to gather compile and exchange information on work requests/project requirements

7. Strong meeting facilitation presentation verbal and written skills and ability to resolve conflicts

8. Ability to manage multiple concurrent projects activities and tasks under time constraints

9. Ability to effectively interface with staff at all levels

10. Exceptional communication teamwork and influencing skills that foster a collaborative and continuous-improvement environment

11. Excellent facilitation and organizational skills

12. Strong critical and analytical thinking and problem-solving skills

13. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

14. Understand core systems applications and technical platforms.

Preferred Qualifications:

1. Deep understanding of regulatory frameworks (e.g. FFIEC NIST OCC Basel GDPR) and their impact on architecture practices.

2. Proven experience authoring technical policies and standards and designing compliance validation mechanisms.

3. Strong knowledge of SDLC methodologies IT Architecture concepts best practices quality control gates and enterprise tooling (e.g. ServiceNow Architecture repositories CI/CD platforms).

4. Excellent communication and stakeholder management skills with the ability to influence across technical and business domains

5. MBA Bachelors or masters degree in computer science Information Systems or related field

6. Certifications such as TOGAF Zachman CISM or CRISC are a plus.

7. ITIL v3 certification and ServiceNow expertise

8. Exceptional communication skills including extensive experience with executive communications.

9. IT Governance experience including successful closure of audit findings and proficiency with associated repositories (Archer/PPM)

10. Exceptional Power Point skills including creation of compelling business case presentations for C-level stakeholders.

11. Technical writing experience

12. Knowledge of IT Architecture concepts and best practices

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting

Constantly (More than 50% of the time)

Standing

Occasionally (Less than 25% of the time)

Walking

Occasionally (Less than 25% of the time)
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.

Availability

Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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