User Experience Design & Research Specialist Devanahalli Office

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build:

We are looking for a UX Designer with strong user research skills to join our Experience Design team in Bangalore to work on Retail products within Consumer Industries.

In this role you will combine UX design and UX research skills to help shape product decisions from discovery to delivery. Youll support research activities contribute to design solutions and work closely with cross-functional partners to ensure we are solving meaningful customer problems.

Our team applies user centered design and research processes to modernize the enterprise software experience.

We thrive in a fast-paced environment and seek dedicated professionals who take initiative and accountability collaborating closely with customers and teammates to deliver valuable solutions and approach every challenge with a positive can-do spirit.

User Research

• Conduct generative and evaluative research to uncover user needs pain points and opportunities working closely with cross functional UX PM and Engineering colleagues
• Synthesize user insights into clear findings themes and recommendations that inform design and product decisions
• Design compelling and digestible deliverables focused on storytelling and highlighting important insights for product vision and roadmap development
• Balance user research rigor with agility to deliver timely useful results

UX Design

• Translate insights and requirements into user flows ideation sessions prototypes and interaction patterns.
• Create concepts and prototypes from low to high fidelity and test them with external facing end-users to iterate upon the feedback. Artifact might include storyboards journey maps and mid-fidelity concepts.
• Advocate for the user when working closely with product managers and engineers to understand the business and technical requirements
• Assist in planning and facilitation of client facing design workshops and co-innovation sessions
• Work closely with engineers to maintain the quality of the design intention throughout the end-to-end process

What You Bring:

• 5 years in UX Design Product Design or User Research ideally with hands-on experience in both UX Research and UX Design
• University degree in Interaction Design User Research Industrial Design Human-Computer Interaction or comparable fields is required
• A portfolio or presentation(s) demonstrating:
  • design craft (flows ideation prototypes interaction details)
  • user research capabilities (methods used insights generated)
  • and clear contribution to product and business outcomes.
• Practical experience with a mix of research methods both generative and evaluative and understanding of when to apply them.
• Strong interaction design fundamentals and user-centered design thinking
• Hands-on experience with Figma/FigJam Dovetail Respondent UserTesting
• Curiosity about AI design tools and how to utilize them within a large company

Collaboration & Communication

• Excellent communication skills in English with the ability to tell compelling stories connect insights to design decisions and influence product direction.
• Low ego humility and openness to feedback.
• Ability to clearly communicate design details to engineers and collaborate deeply with cross-functional partners.
• Comfort working in a global hybrid multitime zone environment.
• Strong time and priority management skills.
• Collaborative mindset with the ability to thrive in international teams.
• Ability to document and present work that demonstrates your strategic thinking leadership and craft.

This role is ideal if you

• enjoy working across both design and research
• want to expand your skills across the entire product lifecycle
• want hands-on ownership with guidance from experienced UX leaders
• are motivated by learning exploration and problem solving
• want to influence global products collaborate across regions and contribute meaningfully to how enterprise users experience our solutions.

Where you belong:

Our team applies user centered design and research processes to modernize the enterprise software direct team is in Bangalore and the broader team spans Shanghai China Germany and Newport Beach California. This role is hybrid and you would be expected to come into the office to collaborate 3 days a week from our beautiful new office in Hitech Defence and Aerospace Park in Devanahalli Bengaluru

#UXT2

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442033 Work Area: Software-User Experience Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid