Sales Appointment Setter

ROLE SUMMARY

ABOUT THE COMPANY

Rios Center for Plastic Surgery is a premier cosmetic surgery practice based in Edinburg and McAllen Texas. Founded by Dr. Luis M. Rios Jr. a double board-certified plastic surgeon and past president of the Texas Society of Plastic Surgeons the center is known for delivering high standards of patient care in a state-of-the-art accredited surgical facility. The practice offers a comprehensive range of surgical and non-surgical aesthetic services and serves as a training site for aesthetic surgery fellows and residents. Rios Center for Plastic Surgery is deeply committed to patient education community ties and maintaining a high-energy respectful culture that prioritizes excellence and patient satisfaction.

ABOUT THE ROLE

The Appointment Setter plays a key role in ensuring potential and existing patients receive timely consistent and high-quality communication throughout their journey with the clinic. This role supports the practice by engaging new leads quickly pre-qualifying patients confirming consultations and maintaining strong follow-up practices that directly improve booking rates and overall clinic growth. The Appointment Setter is a core contributor to creating a seamless patient-centered experience while helping keep the clinics schedule full and running efficiently.


This position is perfect for someone who:

Enjoys speaking with people and can build rapport quickly over the phone.

Thrives in fast-paced environments with daily lead activity.

Is comfortable with structured follow-up clear scripts and goal-based outreach.

Is motivated by results booking targets and driving conversion.

ROLE RESPONSIBILITIES

PATIENT AND LEAD ENGAGEMENT

• Responding quickly to new inbound leads from Clinic Grower Instagram website forms and phone inquiries.

• Pre-qualifying leads using clinic criteria (eligibility questions medical considerations readiness expectations).

• Conducting outbound calls texts and follow-ups based on patient communication preferences.

APPOINTMENT & SCHEDULE MANAGEMENT

• Confirming appointments ahead of time and providing all required information (arrival instructions parking forms preparation guidelines).

• Rescheduling cancellations or no-shows promptly to reduce lost opportunities.

• Ensuring complete and accurate documentation of all interactions within Symplast and clinic systems.

PATIENT FOLLOW-UP

• Reaching out within 4872 hours after consultations to answer questions support decision-making and encourage booking.

• Supporting pricing or financing conversations and directing patients toward next steps.

• Conducting follow-up calls with post-treatment or post-surgery patients to maintain strong relationships.

LEAD CONVERSION & PROCESS SUPPORT

• Maintaining consistent outreach cadences to ensure all leads are contacted and engaged.

• Tracking calling activity lead status and follow-up pipelines to prevent missed opportunities.

• Collaborating with consultants and clinic leadership to support improvements in scripts objection handling and sales processes.

DATA REPORTING & CRM HYGIENE

• Updating CRM notes clearly accurately and consistently.

• Tracking outreach metrics booked consults conversation outcomes and follow-up status.

• Supporting the development of scripts QA checklists and best practices as the lead management process evolves.

Although the responsibilities outlined above will form the core focus of your role please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Experience in sales appointment setting outbound sales community management etc.

• Proven ability to handle outbound and inbound calls with professionalism and patient-oriented communication.

• Has an excellent customer service oriented tone of voice and is able to work around customer experience branding guidelines.

• Strong organizational skills to manage follow-up cadences lead pipelines and CRM documentation.

• Comfortable working toward conversion metrics booking goals and performance KPIs.

• Ability to adapt to scripts and follow structured communication frameworks.

• Proficient in Google GSuite (Docs Sheets Slides) and experienced with digital file organization.

• Excellent English verbal and written language proficiency (C1C2 in CEFR Scale).

• Access to a quiet work area at home with reliable internet (50 Mbps or more)

NICE-TO-HAVE QUALIFICATIONS

• Experience in medical aesthetics wellness or high-ticket service industries.

• Familiarity with CRM systems such as Symplast Zoho or appointment-based sales tools.

• Experience conducting patient pre-qualification calls or following structured eligibility questionnaires.

• Comfort with scripts objection handling and nurturing leads over time.

• Prior experience supporting sales representatives consultants or clinical coordinators.
  

ROLE SPECIFICATIONS

• Role type: Full-time

• Location: Guatemala (Remote - Work from home).

• Schedule: Monday to Friday: 9:00 AM - 6:00 PM Saturday flexibility to cover staffing needs.

• Base Salary: Q8000 base salary $5 per successful appointment

  • Daily Appointment Target: The target is 12 appointments per day and the stretch goal is 20.
    Most calls come from people who already showed interest and the temporary rep handling this right now books about 7 a day while splitting focus so 12 is realistic with full attention.

  • This is the current commission plan and if it changes in the future it will always be structured to benefit both the rep and the business.

RECRUITING PROCESS

• Application / Screening: When you apply for this position we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the addition we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills learn about your previous working experiences and evaluate culture fit to the role and company.

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the positions Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application please reach out to: