Contact Centre Agent (Entry Level)

London - UK

Hourly Salary: GBP 12 - 12

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain this role you will be the first point of contact for our valued clients providing exceptional support and ensuring their inquiries are addressed efficiently and professionally. We seek enthusiastic individuals with excellent communication skills and a passion for emerging technologies. This position offers an exciting opportunity to develop your career in a fast-paced environment where youll gain hands-on experience and a deep understanding of blockchain solutions. As part of our commitment to employee growth we provide comprehensive training and ongoing support to help you succeed. If you are proactive customer-focused and eager to contribute to the future of decentralized technology we invite you to apply and join our innovative team at BLOCKCHAINOLOGY LTD.

Tasks

Provide exceptional customer service support via phone email and live chat to address inquiries and resolve issues efficiently.
Assist customers in navigating the companys blockchain products and services ensuring they have a seamless experience.
Maintain detailed and accurate records of customer interactions and transactions using company CRM systems.
Collaborate with team members and other departments to resolve complex customer issues and escalate as necessary.
Stay updated on the latest product features and industry trends to provide informed assistance and recommendations to customers.

Requirements

Excellent verbal and written communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to handle high-volume calls and manage stress effectively.
Proficiency with basic computer applications and the ability to learn new software quickly.
Customer-focused mindset with a willingness to go above and beyond to meet customer needs.

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. Kickstart your career in a dynamic environment enhance customer satisfaction and grow with us. Apply now for an exciting future!

Tasks

Provide exceptional customer service support via phone email and live chat to address inquiries and resolve issues efficiently.
Assist customers in navigating the companys blockchain products and services ensuring they have a seamless experience.
Maintain detailed and accurate records of customer interactions and transactions using company CRM systems.
Collaborate with team members and other departments to resolve complex customer issues and escalate as necessary.
Stay updated on the latest product features and industry trends to provide informed assistance and recommendations to customers.

Requirements

Excellent verbal and written communication skills in English.
Strong problem-solving abilities and attention to detail.
Ability to handle high-volume calls and manage stress effectively.
Proficiency with basic computer applications and the ability to learn new software quickly.
Customer-focused mindset with a willingness to go above and beyond to meet customer needs.

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. Kickstart your career in a dynamic environment enhance customer satisfaction and grow with us. Apply now for an exciting future!