Customer Contact Administrator

As a Customer Contact Administrator at Amplius youll provide high-quality customer-focused administrative and front-line support helping to ensure services are delivered smoothly and efficiently. Youll handle customer enquiries with care and professionalism working closely with colleagues to meet service standards SLAs and regulatory requirements while always putting the customer first.

Salary: 28300 per year

Contract: Permanent

Your week: 36.25hours Monday Friday 9am 5pm

Location: Boston office based

Snapshot of your role

• Ensure compliance with the Regulator of Social Housings Consumer Standards policies procedures and agreed SLAs.
• Manage and resolve customer enquiries across multiple channels (digital social media telephone and in person) maintaining accurate and transparent records.
• Deliver a professional customer-focused front-line and reception service supporting the Contact Centre during peak periods.
• Monitor dashboards and workflows allocating and escalating tasks to ensure cases and repairs are completed within SLAs.
• Provide efficient administrative support across the organisation including data entry document management finance processing and compliance-related tasks.
• Maintain high-quality customer records and systems supporting reporting data protection and regulatory requirements.
• Promote a customer-first culture by identifying service improvements sharing knowledge and contributing to continuous improvement in customer satisfaction.

What were looking for

• Proven experience in a busy customer service or administrative role handling enquiries across multiple channels.
• Strong ability to manage workloads effectively meeting performance targets and SLAs in a fast-paced environment.
• Experience maintaining accurate customer records case management systems and administrative processes.
• Excellent verbal and written communication skills with a professional empathetic and customer-focused approach.
• Confident IT user with good knowledge of Microsoft Office and the ability to quickly learn new systems.
• Positive resilient and flexible team player committed to high-quality service continuous learning and improvement.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 5 February 2026

Interviews: 17 February 2026

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!

INDLOW

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.