ERP Development Manager

CB&I is the most experienced and the only worldwide builder and designer of industrial storage products and facilities. Headquartered in Houston Texas CB&I has the global expertise and strategically located operations to provide engineering procurement and construction solutions for our customers most complex energy projects.
The Manager of Enterprise Applications and Data/Business Relationship Manager (BRM) serves as the IT strategic interface with assigned business functions and/or divisions. The BRM works directly with business clients to understand end-to-end business processes and translate needs into IT opportunities and investments. As a trusted advisor and advocate for the business function and/or division this position provides valued strategic consulting/guidance and ensures IT services meet the business functions/divisions needs while driving enterprise-wide collaboration and a culture of creativity innovation and value that reflects the business strategy as a whole. This position facilitates and leads the planning and execution of IT initiatives to enable the enterprise and the individual functions/divisions to achieve their objectives through the effective use of technology.

Remit & Responsibilities

• Proactively communicate with the business function/division and support the leadership team including leading a rich dialogue on I.T. service performance spend and priorities.
• Analyze the business function/division needs ranging from strategic perspectives to service requirements. Ensure IT understands the full spectrum of the business function/division requirements.
• Advocate for the business function/division across the IT function ensuring that ideas & feedback from the business function/divisions are incorporated into IT plans initiatives and activities.
• Drive continuous improvement across the Enterprise seeking opportunities to apply IT knowledge skills products and services to improve business processes and the end user experience.
• Maintain a comprehensive corporate level satisfaction and suggestion program including formal/informal communications surveys and metrics.
• Inform business function/division leaders on the state of their teams satisfaction and feedback/suggestions to the IT organization on how to improve the satisfaction
• Responsible for staying abreast of business issues and industry trends to anticipate impacts of technology changes on the workforce and business.
• Ensure effective governance throughout the enterprise project lifecycle.
• Facilitate service transition to operations for the business functions/divisions including participation in testing activities service negotiation tasks and other appropriate change management activities.
• Facilitate the I.T. Planning & Governance by ensuring the business functions/divisions awareness and participation.
• Coordinate with the Enterprise Technology Architecture team to ensure the business functions/divisions requirements are included in technology standards and product selections.
• Define and sustain change management/control procedures (CAB) ITIL based which discipline the applications development process ensuring that adjustments to client requirements are effectively rationalized.
• Assist the business functions/divisions to ensure critical change management tasks are accomplished.
• Coordinate with the Cybersecurity Applications and Infrastructure Management teams to provide the business functions/divisions perspectives on service contracts operations and improvement opportunities
• Coordinate with other groups within the IT organization to ensure all relevant considerations are communicated to the appropriate business function/division stakeholders.
• Serve as the key technology spokesperson for the IT function with key business function/division stakeholders or external clients/partners/suppliers as appropriate to demonstrate best practices.
• Coordinate the business functions/divisions projects and operations teams.
• Manage incoming demand requests; identify requirements facilitate Steering Committee meetings set objectives; monitor and evaluate the quality accuracy and outcome of work.
• Prepare cost-benefit analyses for projects and assist business stakeholders in prioritizing projects submitted to the Demand Management Steering Committee.
• Work with stakeholders and project teams to prioritize requirements.
• Manage a staff of technology professionals hire and train new staff conduct performance reviews and provide leadership and coaching including technical and personal development programs for team members.
• Fosters and demonstrates a workplace inclusive of creating opportunity serving others building transparency trust innovation and exceeding expectations.
• Assist in the execution of IT accounting and supply chain processes such as annual budgeting forecasting reconciliation purchasing and vendor management.

Skills and Behaviors

• Strong leadership skills and the ability to work effectively with business managers IT engineering and IT operations staff.
• The ability to interact with company personnel build strong relationships at all levels and across all business units and organizations and understand business imperatives.
• Knowledge of business concepts and an understanding of the links between major business processes products systems and networks.
• Exceptional ability to lead change using positive and collaborative methods; removes barriers acts with a sense of urgency and leads by example.
• Knowledge of emerging tools and technologies in information technology and their applications to business processes.
• Knowledge of methods and practices for defining strategy vision and plan driving continuous improvement and defining and operationalizing business capability roadmaps.
• Knowledge of change management practices methods and techniques to adapt drive and implement change.
• Knowledge of value realization practices methods and techniques to ensure that a quantifiable benefit gets realized after delivery.
• Knowledge and exposure to strategic partnerships collaboration and coordination of multiple departments with IT. Practices for solving both strategic and critical operational questions.
• Skill in business cost-benefit analysis business feasibility studies capability analysis risk management performance measurement and business continuity.
• Superior analytical evaluative and problem-solving abilities; a strategic thinker.
• Contract negotiation skills required and experience making decisions and recommendations on software and services purchases based upon judgments of necessity and cost striving to increase quality of services while decreasing cost of delivery.
• Strong vendor management skills required and experience in managing relationships with application vendors ensuring they meet contractual obligations and service levels.
• Ability to establish implement and enforce appropriate IT standards and metrics to meet business requirements.
• Excellent verbal written and interpersonal communication skills including the ability to communicate effectively with the IT organization operations and infrastructure teams management and business personnel.
• A deep knowledge of:
  • Application and System Architecture
  • Software lifecycle management (SDLC)
  • Application Security Standards
  • SaaS (Software as a Service)
  • Business process improvement
  • Business Intelligence (BI)
  • Data & Analytics Platforms

Experience and Qualifications

• A bachelors degree in information systems information technology or equivalent work experience.
• A minimum of 7 years experience working in an IT business relationship role in collaboration with Information and Technology teams alongside functional business leaders to establish business needs and lead projects through full life cycle required.
• Demonstrated experience in strategic technology planning
• Demonstrated experience in leading the prioritization of multiple strategic objectives
• Demonstrated experience with organizational change management
• Familiarity with the functioning of a program management office and governance frameworks
• Demonstrated ability to communicate clearly and concisely both orally and in writing and lead presentations training courses and effective meetings.
• Proven experience in managing complex solutions portfolios including both business and operational solutions.
• Proven experience with creating and managing outsourced relationships both domestic and global.
• Experience migrating applications (commercial and internally developed) into a cloud solution (SaaS).
• Experience managing vendor relationships (ex: Hexagon Oracle SAP Autodesk Sales Force Autodesk ADP Microsoft).
• Experience with the Software Development Life Cycle (SDLC) framework and using it to standardize the selection planning delivery maintenance and overall lifecycle of applications.
• Experience successfully engaging and managing contract resources.
• Experience developing and maintaining policies procedures standards and guidelines.
• Experience in the Architecture Engineering and Construction industry a plus.
• Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) preferred.

Organizational Structure and Location

• Reports to: Director Applications and Data Management
• Permanent work location: The Woodlands TX
• May Include some travel to CB&I Office and Project sites

Common Performance Metrics

• Customer satisfaction: Gauge end-user satisfaction through surveys Net Promoter Scores (NPS) or feedback ratings to reflect effective support and usability.
• Business value capture: Measure the realization of business benefits from applications such as ROI cost savings or efficiency gains aiming for alignment with predefined value metrics like reduced process times or increased revenue attribution.
• Implementation and integration quality: Minimize potential issues with application implementations and integrations with existing systems.