Genesys & Salesforce Contact Center Architect

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Genesys & Salesforce Contact Center Architect

Job Type : C2C / W2

Experience : 10 Years

Location : Dallas Texas

Responsibilities:

Strong experience in Genesys GVP and Nuance Speech Solutions.
Proficiency in web services development and Genesys 8.x Framework.
Hands-on experience with SIP Server Multi-Channel Routing Web Chat and Genesys Workspace.
Experience in CTI SIP and VoIP technologies.
Familiarity with integrating Salesforce Remedy and other third-party applications with Genesys.
Excellent understanding of call center routing strategies and historical reporting.
Strong troubleshooting and problem-solving skills.
Experience in Genesys Cloud solutions.
Knowledge of DevOps practices for deployment and automation.
Exposure to cloud telephony platforms and modern contact center as a service (CCaaS) solutions.
Develop IVR applications on Genesys GVP using Nuance Speech Server and Nuance Dialog Modules.
Designed and developed web services to support IVR and contact center functionalities.
Configure and implement Genesys 8.x Framework CIM SIP Server Multi-Channel Routing and Web Chat.
Integrate Genesys with third-party applications such as Salesforce and Remedy.
Collaborate with stakeholders to support and enhance call center routing strategies.
Manage and maintain Genesys Routing Framework and Reporting systems to ensure high availability and performance.

Qualification:

Bachelors degree or equivalent combination of education and experience.

Who we are: Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers. Job Description: Job Title : Genesys & Salesforce Contact Center Architect Job Type : C2C / W2 Experience : 10 Years Location...