Customer Care Specialist

Entry-Level Customer Care Specialist (In-Person)

Position Overview:
We are looking for a friendly and motivated Entry-Level Customer Service Representative to join our team. This is an on-site role where you will interact directly with clients answer questions and support daily customer needs. No prior experience is requiredjust a positive attitude strong communication skills and a willingness to learn.

Duties:

Welcome clients and provide assistance in person.

Answer questions and offer clear accurate information about services processes or policies.

Handle inquiries and resolve concerns in a professional and timely manner.

Document interactions updates and customer details accurately.

Escalate more complex issues to the appropriate team or department.

Follow company guidelines for communication safety and service standards.

Collaborate with team members to ensure a smooth customer experience.

Participate in training to develop knowledge of company services and procedures.

Qualifications:

High school diploma or equivalent.

No previous experience required training is provided.

Strong verbal and written communication skills.

Friendly approachable and comfortable assisting people face-to-face.

Ability to multitask and stay organized in a fast-paced environment.

Reliable punctual and eager to learn.

Ability to work both independently and as part of a team.

Flexible availability depending on company needs.

What We Offer:

Comprehensive training and ongoing support.

Opportunities for growth and advancement.

A positive team-oriented work environment.

Employee benefits and perks (varies by company).

Required Skills:

problem-solvingexcellent organizational skillscommunication skillscustomer feedback gatheringbilingual or multilingual abilitiesability to multitask and prioritize effectivelyproficiency in customer service softwarelanguage fluencyability to multitask and prioritize under pressurecustomer satisfactionability to multitaskability to multitask and prioritize effectively under pressureflexibility in scheduleknowledge of crm systemsproficiency in customer service software and toolsflexibility in schedule availabilityprioritizationcustomer feedback managementbasic understanding of business operationscustomer service software proficiencyproblem resolutioncustomer service and supportwritten communicationproblem-solving skillsanalytical abilitiesfluent in multiple languagessalescommunicationcrm systems familiaritycustomer service experienceresilienceempathyanalytical skillscustomer feedbackinterpersonal skillsorganizational and time management skillsfamiliarity with crm systemsoral and written communication skillsteamwork and collaborationproblem-solving abilitiesbilingualismdocumentationflexibilitymultitasking and prioritizationflexible schedulingactive listeningstrong oral and written communicationpositive attitude and resiliencecrm familiaritystrong analytical and problem-solving abilitiesteamworkability to multitask and prioritizeorganizational skillsfamiliarity with crm systems and practicesadaptabilitytime management skillsresilience in challenging situationsproblem solvingcustomer relationship management (crm) familiaritysales supporttime managementorganization skillsmultitaskingmulti-taskingexcellent organizational and time management skillsoral communicationstrong oral and written communication skillsbasic understanding of business operations and customer needsteam collaborationcollaborationpositive attitudecustomer service representativescustomer satisfaction and service excellenceflexible schedule availabilitycustomer relationship management (crm)customer servicecustomer service softwareconflict resolutioncustomer feedback analysiscustomer satisfaction commitmentstrong interpersonal skillsorganizationeffective communicationstrong communication skillscrm systemscustomer service skillsstrong analytical skillsanalytical and problem-solving abilitiescrm systems and practices