Technical Success Manager

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

At Zscaler our Customer Success Organization is a global customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert hands-on support starting from the implementation phase and beyond ensuring customers achieve their goals and leverage our technology to its fullest potential. Together we create a customer-centric culture that fosters success adoption and continuous growth.

Were looking for an experienced TSM to join our Customer Success team. Reporting to the Manager Technical Success Management you will be responsible for:

• Understanding customer goals challenges and technical needs to align with Zscaler solutions and drive satisfaction
• Building relationships with stakeholders conduct reviews and identify growth opportunities
• Anticipating challenges provide proactive recommendations and mitigate risks
• Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
• Collaborating with teams including Sales Support and Product to deliver seamless customer experience

What Were Looking for (Minimum Qualifications)

• 5 years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience product feature implementations and best-practice adoption
• Experience with operating systems such as Linux Unix and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping Traceroute MTR)
• Experience of protocols such as HTTP SMTP FTP and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience in running discovery discussions building High/Low level design and familiarity with managing large-scale deployments or migrations
• In-depth understanding of enterprise networks infrastructure and hands-on experience on cloud security technologies (e.g. SASE SSE ZTNA)
• Experience with open-source system administration and authentication protocols like SAML LDAP and OAuth

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.