Technical Representative Mining

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Caterpillars Go-to-Market group part of the Resource Industries Sales Services and Technology division is looking for a Technical Representative to support our Surface Mining Equipment in the Oilsands Region.
This isnt just a jobits a mission. Youll be the boots on the ground the technical expert and the trusted advisor who ensures our mining customers keep their machines running at peak performance. Your work will directly influence uptime customer satisfaction and Caterpillars bottom line.

What Makes This Role Exciting
Own the Uptime: Youll tackle complex product challenges head-on helping customers and dealers resolve issues quickly and effectively.
Drive Innovation: Lead the charge on New Machine/Market Introductions (NMI) ensuring smooth rollouts of cutting-edge mining equipment.
Shape the Future: Your insights will help shape product improvements service strategies and dealer capabilities in a critical territory.
Build Powerful Partnerships: Work side-by-side with dealers and customers becoming a trusted voice in the field and a key player in Caterpillars success.

What Youll Do
Champion customer satisfaction by building strong relationships and ensuring fair value delivery.
Guide dealers through the Product Problem Management process to maximize machine uptime.
Lead NMI programs with the dealer and ensure successful deployment of new mining machines.
Advise on Product Improvement Programs keeping costs in check and timelines on track.
Deliver technical presentations that highlight machine improvements and service advantages.
Apply your deep understanding of market needs to influence product and process enhancements.
Administer goodwill settlements ensuring policy compliance and customer satisfaction.
Collaborate with Service Specialists to elevate dealer performance and service quality.

What Youll Gain
A front-row seat to the latest in mining technology and innovation.
A chance to grow your technical business and leadership skills in a high-impact role.
The opportunity to work with a global leader in heavy equipment and make a real difference in the field.

What skills you will have:
Technical Excellence: Direct field experience working with dealers and customers in the mining or related industry. Working knowledge of Mining equipment machine lifecycle and economics product support condition monitoring applied failure analysis and equipment maintenance practices.
Safety Excellence: Conduct tasks with a Safety-first mindset ensuring Customer and Dealer Safety Regulations are understood and practiced.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions. Understanding of Caterpillar Dealer coverage and operations.
Products and Services: Deep product knowledge application experience with equipment and production technologies.
Relationship Management: Superior relationship-building skills and the ability to execute through a team of Caterpillar Dealer and Customer personnel.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Superior communication skills both written and verbal that range from operational and technical discussions to Dealer Principal and Executive presentations.

Top Candidates will also have:
6-Sigma or project management experience.
Knowledge of Caterpillar products policies and procedures.

Additional Information:
Domestic relocation assistance is available.

The primary location for this position is Edmonton AB.
This position requires 50-60 % travel.
Sponsorship is not available.

What you will get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just wage because we value your performance we offer a total rewards package that provides:
Competitive Base Salary
Annual incentive bonus plan*
Medical dental and vision coverage
Paid time off plan (Vacation Holiday Volunteer Etc.)
Defined Contribution Pension Plan
Employee Share Purchase Plan
Short and long-term disability coverage
Life Insurance
Employee Assistance Programs
Company Supplied Vehicle

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Additional Information:

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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