Tier 2 IT Engineer On-Site
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Lyra Technology Groupis aprivateequity-backed holding company that invests andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees name and culture that have made them successful. As a platform ofEvergreenServicesGroup we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today we hold a controlling stake in100companies across the US UK Australia New Zealand and Canada. Our companies employ over3000 team members each led bytheirown managementteam andprovideworld-class support to over 12000clients.
About The Position
One of our operating companiesTech-Keys is seeking an experienced Tier 2 IT Engineer to join their team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve customers IT related issues.
Responsibilities:
- Provide IT support to internal and external customers
- Troubleshoot and resolve IT related inquiries and problems
- Maintain and update our knowledge base and technical documents
- Ensure service delivery quality at all times
Requirements
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
- Experience with datto
- Degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus
Expected Outcomes
- Work on 15-20 and resolve 12- 14 Tier 2 tickets each day
- Provide the best possible solution to clients
- Maintaining clear communication with clients
- Keeping assigned tickets organized and updated
- Periodic assignment of afterhoursoncallsupport
- Periodic visits onsite at our clients
Compensation & Benefits
- Up to $70K / Year based on experience
- Health Dental Vision & otheradditionalbenefits
- 401K (With 4% Match) eligible after 90 Days
- Generous PTO
Required Experience:
IC
Key Skills
- Data Center Experience
- Splunk
- System Security Plans
- Cybersecurity
- Computer Networking
- Nginx
- Root cause Analysis
- Windows
- Apache
- Visio
- SSO
- Troubleshooting
About Company
Lyra Technology Group is seeking a Desktop Support Technician (Level II) for one of our operating companies, TechVoo.About Lyra… Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are ... View more
