Senior Engineering Manager Billing, Data & Infra
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Tech @ Exotel
Exotel powers mission-critical customer communication infrastructure for thousands of enterprises. Our systems process millions of calls messages and events every day with extremely high availability and accuracy.
We believe in:
Distributed resilient fault-tolerant systems
Strong engineering fundamentals and clean abstractions
A culture of ownership: You build it you own it
Scalability automation observability and minimal manual ops
The right tool for the job our current stack includes Golang Ruby Java Aerospike MySQL ElasticSearch and modern cloud-native components.
Role Overview
As the Senior Engineering Manager Billing Data & Infrastructure you will own two essential platform functions:
1. Billing Platform (Accuracy compliance finance integrity)
2. Data and Infrastructure Platform (Scale performance reliability cost)
This role requires:
Engineering leadership at org level
Architecture-level influence
Ability to guide complex distributed systems development
Strong stakeholder and delivery leadership
Deep operational rigor and obsession with performance & reliability
Key Responsibilities
1. Technical & Architectural Leadership
Define and drive the technical roadmap for Billing Data & Infrastructure services at Exotel.
Guide architecture for distributed systems data pipelines storage and observability.
Ensure Billing systems meet accuracy compliance and scale requirements.
2. Billing Platform Ownership
Own end-to-end billing systems including rating charging invoicing taxation and reconciliation.
Partner with the CFOs office for financial accuracy audits and reporting.
Improve automation data integrity and system scalability.
3. Data Infrastructure & Platform Engineering
Lead teams managing compute storage networking CI/CD and cloud infrastructure.
Ensure high availability performance and operational excellence.
Drive monitoring alerting SLOs cost optimisation and deployment automation.
Drive big data architecture design deployment and optimisation
4. Delivery & Execution
Translate strategic goals into clear engineering plans and milestones.
Own delivery timelines quality and engineering health metrics.
Establish strong processes for reviews testing incident management and releases.
5. People & Team Leadership
Build and mentor high-performing engineering teams.
Drive a culture of ownership learning and engineering excellence.
Enable growth paths for engineers and leads.
6. Stakeholder & Cross-Functional Collaboration
Work closely with Product CFOs office Architects and business leaders.
Communicate priorities trade-offs and progress clearly.
Align teams around long-term platform strategy.
Must-Haves
1014 years of experience with a deep engineering background in backend or distributed systems.
35 years of engineering leadership (people delivery).
Proven success in leading high-scale infrastructure platform or distributed system teams.
Strong experience with Billing/financial systems or data integritycritical systems.
Ability to drive architecture influence senior technical leaders and guide complex designs.
Experience working with cloud-native technologies and modern DevOps practices.
Strong communication stakeholder management and cross-functional leadership.
Good-to-Haves
Experience with data infrastructure: pipelines analytics frameworks distributed databases.
Exposure to AI/ML for anomaly detection automation or optimisation.
Experience in telecom/CPaaS/payments or other high-availability domains.
Deep understanding of systems reliability (SLOs SLAs capacity performance engineering).
Hands-on experience with optimizing cloud cost infra automation or internal platform services.
Why This Role Is High-Impact
Own systems that directly affect Exotels revenue trust and global scale.
Shape the foundational infrastructure that powers millions of daily communication events.
Lead two mission-critical teams with strategic charter and influence.
Be part of a strong engineering culture that values autonomy impact and technical excellence.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- Athenahealth
- ICD-10
- Management Experience
- Medical Coding
- ICD-9
- Medical Billing
- Budget management
- CPT Coding
- Leadership Experience
- Medicare
- Supervising Experience
