Google CCAI – Tech Lead

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description - Google CCAI / Contact CenterAI Tech Lead

AsanAI Tech Lead you will be in charge of designingand implementingAI capabilities foraContact Center platform inaHealthcare Payer enterprise.

You will work closely with Cloudand Machine Learning engineersas wellas the CRM development team to ensure the proper integration ofAI technologies into the platform.

You will be responsible for the strategy design implementationand maintenance ofAI solutions.

This role requiresahighly skilled professional withadeep understanding ofAI technologiesand theability to collaborate effectively withadiverse team.

The ideal candidate will haveastrong background in data scienceandaproven track record in the industry.

Mandatory Experience:

Google CCAI (Google Contact CenterAI)
Strong Contact Center domain experience

Responsibilities:

Designand developAIapplicationsand infrastructure for the Contact Center platform.
Collaborate with Cloudand Machine Learning engineersas wellas the development team to ensure seamless integration ofAI technologies.
Stay current with the latestAI trendsand technologies especially Google GCP orAzureAI for Contact Center.
Createand maintainAI modelsandalgorithms.
ConductAI research to improve existing systemsand develop new technologies.
Identify opportunities forAI solutions within the organizationand propose strategic plans.
Train team membersand stakeholders onAIand itsapplications.
Ensure compliance with data privacy regulations inAIapplications.
Monitor the performance ofAI systemsand make necessaryadjustments.

Job Description - Google CCAI / Contact CenterAI Tech Lead AsanAI Tech Lead you will be in charge of designingand implementingAI capabilities foraContact Center platform inaHealthcare Payer enterprise. You will work closely with Cloudand Machine Learning engineersas wellas the CRM development team ...