Child Support Call Center Associate I

Hamilton, MT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Child Support Call Center Associate I

Full-Time Onsite Hamilton NJ

$17.50/Hr (Non-Bilingual)

$18.50 (Bilingual Spanish and English).

A Typing survey/assessment is required. (Please complete it after the application is submitted)

Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking

Training - is 7 weeks (8:30 am-5 pm M-F) after training theworking hours M-F starting time 8 AM-4:30 PM or 8:30 PM- 5PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.

$17.50 (Non-Bilingual) $18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training .50 increased- 6 months after training.
No weekends
Paid Training
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot) so youll be able to thrive both personally and professionally.

About the Role

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone CSRs will address and research customer inquiries and provide appropriate and accurate information.

Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information research/resolves inquiries and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to escalate calls should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them.

Requirements

High School diploma or GED
Background and drug screening required
Typing WPM 30
Able to operate dual monitors Navigate different software applications.
Advance in Computer keyboarding
2 years of Call center/Customer service experience.
Able to work onsite in Hamilton NJ.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50

Required Experience:

DescriptionChild Support Call Center Associate IFull-Time Onsite Hamilton NJ$17.50/Hr (Non-Bilingual)$18.50 (Bilingual Spanish and English).A Typing survey/assessment is required. (Please complete it after the application is submitted)Are you seeking an opportunity to make a real impact on a company...

Description

Child Support Call Center Associate I

Full-Time Onsite Hamilton NJ

$17.50/Hr (Non-Bilingual)

$18.50 (Bilingual Spanish and English).

A Typing survey/assessment is required. (Please complete it after the application is submitted)

Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking

Training - is 7 weeks (8:30 am-5 pm M-F) after training theworking hours M-F starting time 8 AM-4:30 PM or 8:30 PM- 5PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.

$17.50 (Non-Bilingual) $18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training .50 increased- 6 months after training.
No weekends
Paid Training
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot) so youll be able to thrive both personally and professionally.

About the Role

Inbound Call Center The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information research/resolves inquiries and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to escalate calls should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them.

Requirements

High School diploma or GED
Background and drug screening required
Typing WPM 30
Able to operate dual monitors Navigate different software applications.
Advance in Computer keyboarding
2 years of Call center/Customer service experience.
Able to work onsite in Hamilton NJ.

Required Experience:

Key Skills

Business Intelligence
Category Management
Drawing
Electrical Controls
Academics
Graphics Design

Apply Now

About Company

Conduent

COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more

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