Desktop Support Engineer
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
The Desktop Support Engineer is responsible for providing technical support to end users by troubleshooting hardware software network and application issues. The role requires strong communication customer service orientation and the ability to resolve issues efficientlyeither remotely or onsite.
Key Responsibilities
1. End-User Support
Provide L1/L2 technical support for desktops laptops printers and mobile devices.
Install configure and troubleshoot Windows/macOS operating systems.
Resolve issues related to Microsoft Office browsers email clients VPN and collaboration tools.
Handle user access requests password resets and account provisioning.
2. Hardware & Software Management
Install and configure new hardware peripherals and authorized software.
Perform routine maintenance updates and patching of desktops/laptops.
Assist with asset tagging inventory management and hardware lifecycle tasks.
3. Incident & Service Request Management
Log track and close tickets via the ITSM system (ServiceNow Jira Freshservice etc.).
Ensure timely resolution of incidents within agreed SLA.
Escalate complex technical issues to L2/L3 teams.
4. Network & Security Support
Basic troubleshooting of LAN Wi-Fi printers and IP phones.
Ensure endpoints comply with security standards (AV encryption patching).
Assist with onboarding and offboarding of employees.
5. Onsite Coordination
Provide in-person desk-side support if required.
Assist during IT audits new system rollouts upgrades and infrastructure changes.
6. Documentation
Maintain knowledge base articles FAQs and troubleshooting guides.
Document incident resolutions asset changes and user requests.
Requirements
Required Skills & Qualifications
Technical Skills
Strong knowledge of Windows 10/11 macOS basics.
Experience with Active Directory Exchange O365 administration.
Familiarity with remote support tools (TeamViewer AnyDesk RDP SCCM/Intune).
Understanding of networks (TCP/IP basics) VPNs WiFi troubleshooting.
Printer troubleshooting and peripheral setup.
Soft Skills
Excellent verbal and written communication.
Strong customer service mindset.
Ability to work independently and within a team.
Good problem-solving and analytical skills.
Preferred/Optional Skills
ITIL Foundation certification.
Experience with MDM tools (Intune Workspace ONE).
Basic scripting knowledge (PowerShell Bash).
Knowledge of ticketing systems (ServiceNow Freshservice).
Education
Graduate in Computer Science / IT / Engineering OR
Diploma in Hardware & Networking / MCA / relevant certifications.
Required Skills:
Requirement 1:Jr. C#Dot net Developer with Azure Location: Bangalore Bhartiya City(Dont Take relocation candidates) Work Mode: Hybrid( 3 Days from office) Experience: 3-5 Years Scadea Payroll End Client- Eco lab Mandatory Skills: C# .net core Azure Services Azure function Azure Logic app( Look for candidates with these skills) Job Description: We are seeking a talented C#.NET Developer with a strong background in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible for designing developing and maintaining robust and scalable applications technologies while leveraging Azure services. This role requires expertise in cloud-based development and database management particularly with Cosmos DB and MongoDB alongside Azure DevOps for CI/CD processes. Key Responsibilities: Application Development: Design develop and maintain scalable applications using C# Core. Azure Integration: Develop and deploy applications on the Microsoft Azure platform utilising services such as Azure App Service Azure Functions and Azure Logic Apps. Database Management: Work with Cosmos DB and MongoDB for database operations optimization and troubleshooting. DevOps Practices: Implement and maintain CI/CD pipelines using Azure DevOps to ensure seamless application deployment. Server Management: Manage and maintain application servers for hosting and scaling enterprise-grade applications. Code Quality: Write clean efficient and maintainable code while adhering to best practices and coding standards. Collaboration: Work closely with cross-functional teams to understand project requirements and deliver solutions on time. Troubleshooting: Diagnose and resolve technical issues in production and non-production environments. Required Skills: Strong programming experience in C# Core/Framework. Hands-on experience with Microsoft Azure including services such as Azure App Service Azure Functions and Azure Logic Apps. Proficiency in Cosmos DB and MongoDB for database development and management.( Not Mandatory Good to have) Practical knowledge of Azure DevOps for CI/CD pipeline setup and automation. Experience in managing and maintaining application servers. Strong problem-solving and debugging skills. Excellent communication and collaboration skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes. Knowledge of REST APIs and micro services architecture. Exposure to cloud security best practices. Qualifications: Bachelors degree in Computer Science Information Technology or a related field.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
