Expression of Interest Telephone Information Referral Officer

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the Opportunity

Were currently taking expressions of interest for dedicated and compassionate Telephone Information and Referral Officers to join our Virtual Services team based in Eight Mile Plains with recruitment to take place in early 2026.

In this frontline role youll make a meaningful impact by supporting individuals and families as they navigate challenging personal circumstances. As the first point of contact for RAQ clients youll play a crucial part in providing high-quality information completing brief assessments and connecting people with the right support whether within RAQ or through trusted community partners.

Working within our Virtual Services team means youll be part of a supportive fast-paced and purpose-driven environment that values professional growth and genuine client care. This is an exciting opportunity to build your career while contributing to the important work RAQ delivers across Queensland.

Additionally you will:
Provide responsive empathetic and professional support to every client.
Conduct brief assessments to identify needs and make appropriate bookings or referrals.
Manage a centralised booking system for face-to-face and telephone counselling.
Respond to crisis calls and ensure clients are connected with the right service promptly.
Provide accurate information about RAQ programs and other community services.
Maintain high-quality records case notes and data entries within RAQs client system.
Uphold confidentiality duty of care and risk-management practices.
Contribute to a collaborative supportive and high-performing team environment.

About You

You are a calm capable and client-focused professional who thrives in a fast-paced setting. With excellent communication skills and a strong sense of empathy you support people with care clarity and professionalism even during complex or crisis-driven interactions. You value teamwork continuous improvement and delivering services that reflect cultural sensitivity respect and RAQs commitment to inclusivity.

Additionally you have:
Previous experience in a customer service intake or client-facing role.
Experience in a professional environment; call centre or community services experience is highly regarded.
Strong communication skills both written and verbal and the ability to manage competing priorities.
The ability to assess client needs recognise risks and make appropriate safe referrals.
Confidence engaging with people from diverse backgrounds including First Nations peoples CALD communities and LGBTIQ clients.
Solid computer skills including Microsoft Office and the ability to learn new systems quickly.

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.

Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income.

Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.

Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.

Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.

Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.

Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

The salary is being offered between $67000.00 to $73000.00 per annum to be negotiated depending upon qualifications and experience plus superannuation. Join us and experience a workplace where your wellbeing growth and success are our top priorities.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!