Intake Receptionist British Columbia
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Job Location:
Yearly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job type: Full-time
Work setting: Remote in BC
Salary: $40-45000/year
The Intake Receptionist will ensure a positive first impression of Monarch House for internal (employees) and external (public vendors funders) stakeholders. Effectively listening and asking questions to ensure calls and inquiries can be directed to the appropriate person National Intake Receptionist ensures excellence in customer service in all day-to-day activities. This position plays a critical role in providing warm professional customer service while supporting smooth and efficient intake and administrative processes nationally.
Incoming Call Management
- Serve as main point of contact for all incoming calls.
- Answer calls promptly and professionally following Monarch House customer service standards.
- Identify caller needs and determine appropriate next steps.
- Redirect existing-client calls to Schedulers CSRs Clinic Managers or appropriate departments.
- Triage urgent calls according to protocol
Client Relationship Objectives
- Provide accurate courteous information about services processes and next steps.
- Maintain high standards of professionalism empathy and confidentiality.
Client Inquiry Processing & Scheduling of Intake Calls
- Enter all new client inquiries into the CRM accurately and in a timely manner. Collect essential information such as contact information location and service needs.
- Book intake calls for new families with the designated Intake Coordinator. Confirm appointments and provide families with next-step instructions.
- Update CRM and intake tracking tools.
Preferred Qualifications:
- 1 year of experience in a call center environment
- Medical knowledge and/or medical background considered an asset
Key Skills
- Strong interpersonal skills
- Results-oriented with problem-solving skills
- Excellent verbaland written communication skills
- Excellent time management and organizational skills
- Excellent listening and observational skills
- Strong computer literacy with various applications and programs
What can Monarch House offer you
We are proud of our friendly environment supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training mentoring and education programs will provide you with opportunities for continued learning support and guidance whenever you need it.
- Competitive compensation
- Supervision hours for aspiring and provisionally registered clinicians
- Access to mentorship premium resources and subscriptions for professional growth and development
- Comprehensive health benefits for you and your family (if eligible)
- Flexible work options: choose from 3-day 4-day or 5-day work week (for clinicians only)
- Seamlessly move to different clinic locations across Ontario Alberta or British Columbia
- Join our annual Best Practice Day for learning and reflection with our national community of clinicians
- Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
- Exclusive unlimited employee discounts (e.g. hotels cinema tickets Apple products and more)
- Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)
Meet your Monarch House team
Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic behaviour communication learning motor physical speech social and vocational needs.
Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia Alberta and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres at clients homes and schools in the community and in specialized housing settings. Working with the fields thought leaders we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.
Monarch House is an Equal Opportunity Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.
Were a Future-Forward Organization
At Monarch we are committed to innovation and continuous improvement. As a future-focused team we embrace technology and evolving tools to support our growth and success. We encourage the use of AI and other digital solutions to streamline work enhance productivity and stay ahead in a fast-moving landscape.
As such we value candidates who are comfortable leveraging AI tools to organize their work solve problems and manage tasks efficiently. If youre tech-savvy adaptable and excited by the possibilities of working smarter with emerging technologies wed love to hear from you.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
Turning differences into strengthsBook an appointment Embracing the unique qualities & abilities of those with Autism and developmental delays we provide easy access to immediate, effective services. About usWe believe that being different is a strength within individuals and their fa ... View more
