Account Manager (Senior)

Who We Are

Wakam is a B2B2C digital insurer that creates white-label and embedded insurance solutions via its Play&Plug technology platform for more than 80 partners. We provide most of our products through APIs and host white-label insurance solutions that power innovative distribution models across Europe.

With a footprint in 32 countries Wakam is a European leader in digital and embedded insurance.

Strongly committed to social responsibility Wakam is a mission-driven company dedicated to enabling transparent and impactful insurance.

About the Team

You will join the Revenue Office which is at the forefront of Wakams European growth strategy. Our mission is to expand Wakams presence across Europe by building and scaling high-impact partnerships with MGAs brokers fintechs insurtechs retailers and marketplaces.

We operate across 32 countries and our commercial team reflects that international scope: agile collaborative data-driven and closely connected to local market realities.

At Wakam ambition autonomy and impact are not just encouraged they are expected and celebrated. As a Senior Account Manager you will play a key role in shaping our growth trajectory and elevating our partner relationships.

Your Mission

As a Senior Account Manager your mission is to lead and grow a portfolio of strategic and high-potential accounts ensuring sustainable profitable growth and long-term partnerships. You will be the executive-level point of contact for key partners and a cross-functional orchestrator inside Wakam.

You will:

• Own and manage a portfolio oftop-tier strategic partners(brokers MGAs insurtechs fintechs retailers marketplaces) atsenior stakeholder level.
• Define and driveaccount strategies and business plans(growth profitability product roadmap international expansion).
• Ensurehigh-quality operational coordinationwith internal teams (Underwriting Pricing Delivery Compliance Legal Claims Finance).
• Be a power user ofWakams internal tools(MyWakam CRM AI agents dashboards) to steer performance and anticipate issues.
• Identify and executeupselling cross-selling and product extensionopportunities including new geographies and channels.
• Monitor and challengeaccount profitability and technical performancein close collaboration with Finance and Underwriting.
• Represent Wakam insteering committees governance bodies and key client meetings including at Clevel.
• Contribute tostructuring the Account Management practice(playbooks best practices mentoring more junior team members).

What You Bring

• A Masters degree (Bac5) inBusiness Insurance Finance or a related field.
• 7 years of experienceinAccount Management Key Account Management or Business Developmentwithin the insurance or Insurtech.
• A proven track record ofmanaging and growing strategic accounts ideally in amulti-country or multi-partner context.
• Strongcommercial acumenand the ability tolead complex multi-stakeholder projects(internal and external).
• Demonstrated experience innegotiation contract management and portfolio steering(volumes margins loss ratios and performance KPIs).
• Advanced use ofCRM and digital tools with adata-driven mindsetand comfort with dashboards and analytical insights.
• Mandatory fluency inFrench and English(spoken and written); an additional European language is a plus.

Who You Are

• Astrategic and analytical thinkerwith a strongbusiness and P&L mindset.
• Naturallycustomer- and partner-oriented able to buildtrust-based relationshipsat senior and Clevel.
• Autonomous structured and proactive capable of owning topics from strategy to execution.
• Motivated byperformance impact and measurable results with a focus on long-term value creation.
• Tech-savvy comfortable with digital environments and at ease in afast-paced evolving context.
• Ateam player and role model ready to share best practices and contribute to the development of the Revenue Office.

AI & Digital Mindset

At Wakam AI and automation are transforming how we design distribute and manage insurance. As a Senior Account Manager you will be expected to embed AI in your daily practice to:

• Streamlineyour workflows (preparation of meetings follow-ups reporting).
• Automaterepetitive or low-value tasks (data consolidation note-taking document drafting).
• Enrich analysis and decision-making(portfolio insights scenario modelling opportunity sizing).

You dont need to be a technical expert what matters most is your adaptability curiosity and eagerness to learn. We will support your upskilling on AI tools so you can focus your time on high-impact strategic and relational work and help build the transparent high-impact insurance of tomorrow.

Why Join Wakam

• Join aleading European insurtech active in32 marketswith ambitious growth plans.
• Take ownership of ahigh-impact strategic portfolio with real influence on Wakamsrevenue and technical performance.
• Work withcutting-edge tools(Play&Plug MyWakam AI agents advanced CRM & data stack) and contribute to ourinnovation roadmap.
• Gainreal-time insightsinto account profitability and performance and help steer the business at Group level.
• Be part of amission-driven transparent and empowering culture where autonomy and responsibility are central.

Hiring Process

1. Screening interview with our Talent Acquisition Partner
   To understand your background motivations and fit with Wakams culture and growth ambitions.
2. Interview with our Account Director
   To deep dive into your experience in strategic account management your portfolio strategy and your way of working with complex partners.
3. Interview with our Chief Underwriting Officer EU
   To assess your understanding of technical performance underwriting dynamics and profitable growth levers.
4. Final interview with a panel of executives including our VP People
   To validate alignment on vision values leadership behaviours and your potential future trajectory at Wakam.

Ready to shape the future of insurance with us Apply now!

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