Check-In Agent
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Job Location:
Bartlett, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Patient Check-In Agent plays a key role in providing a smooth and efficient check-in experience for patients across multiple clinic locations. This position is responsible for answering patient kiosk check-in calls by video assisting patients with the check-in process collecting payments for patient responsibilities and checking patients in across multiple systems while relaying any important information to the clinic they are checking in for. When not engaged with patient check-in calls the agent provides support with simple manageable administrative and office tasks as assigned.
Qualifications :
High school diploma or equivalent
Excellent communication skills including the ability to clearly assist patients via video calls
Strong customer-service orientation with a friendly and professional demeanor
Ability to navigate and manage multiple software systems simultaneously
Comfortable using video-based technology kiosks and standard office equipment
Strong attention to detail when relaying information between patients and clinic staff
Ability to handle patient interactions with empathy patience and discretion
Reliable self-motivated and able to work independently with minimal supervision
Ability to maintain confidentiality and comply with HIPAA and clinic privacy standards
Strong problem-solving skills and ability to troubleshoot basic technical or patient-use issues
Additional Information :
At Memphis Physical Therapy our number one priority is the patient. With multiple clinics serving communities in Tennessee and Mississippi we strive to provide individualized treatment with hands-on compassionate care. Our philosophy is to provide the highest quality therapy through personalized care and education. We support creative and individualized intervention. Our customized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Join our team of the very best in the industry
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
P4 Physical Therapy believes in placing the well-being of our patients first. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned with over 42 years of qualified therapy experience. Step inside our locations, and ... View more
