API Support Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
The IS (Information Systems) Support Manager oversees the India based team that provides technical support to 74Software users and ensures its information systems run smoothly. Their responsibilities include hiring and managing IS staff developing support policies resolving complex technical issues and ensuring high-quality service delivery to internal customers across the entire company. This role requires a blend of technical knowledge and strong management communication and problem-solving skills.
Key responsibilities
- Team and staff management: Hiring training and coaching support staff setting team goals and evaluating performance.
- Service and system management: Overseeing daily operations managing the support ticket queue and coordinating with other departments.
- Technical oversight: Ensuring the smooth operation of computer systems resolving network problems and monitoring inventory.
- Policy and procedure development: Designing and implementing support policies and procedures to ensure consistent and efficient service.
- Customer and user support: Handling escalating customer issues coordinating user training and providing feedback to improve customer experience.
- Reporting and analysis: Tracking service quality generating reports on system issues and analyzing customer feedback to make strategic recommendations.
Total Experience Expected: 12-18 years
Qualifications :
- Systems and Platforms: Working knowledge of Workday Financials Workday HCM and Salesforce. Ability to troubleshoot data integration issues.
- Technical expertise: Knowledge of computer science fundamentals ITIL (Information Technology Infrastructure Library) principles and specific support tools.
- Leadership and management: Ability to hire a high performing staff motivate teams resolve conflicts and manage resources effectively.
- Communication: Strong verbal and written communication skills for interactions with staff and customers.
- Problem-solving: Excellent ability to diagnose and solve complex technical and customer-related problems.
Additional Information :
Secondary Location: Noida Campus
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Graduate Engineering
- Corporate Risk Management
- Adobe Photoshop
- Big Data
- Clinical
- Asic
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
