Cluster Reservations Manager

• Oversee all reservations (rooms and outlets) across Novotel Edinburgh Centre and Ibis Edinburgh Centre South Bridge ensuring accuracy in booking inventory control and guest information.
   
• Align with revenue strategy by monitoring booking trends supporting forecast accuracy managing allotments and coordinating with other departments.
   
• Lead and standardise operations by supervising reservation staff across both properties maintaining consistent SOPs and ensuring high service standards for guests and partners.
   
• Maintain good commercial relationships with all bookers (guests companies agencies) and promote Accor loyalty programmes and hotel promotions.
   
• Handle guest complaints professionally ensuring resolution and proper recording.
   
• Ensure accuracy of all booking information in Opera Cloud and maintain guest history records.
   
• Implement and control Focus and other financial and audit procedures.
   
• Provide updated reports statistics and forecasts to management and other departments.
   
• Stay updated with competitors offerings and rates.
   
• Conduct daily line-up briefings with the reservation team and attend inter-departmental meetings.
   
• Assist in staff recruitment training and development in liaison with the People and Culture department.

Qualifications :

• 35 years of experience in Reservations/Front Office within an international hotel chain with at least 2 years in a supervisory or managerial role
• Proven track record in managing rooms particularly in properties with MICE
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems
• Strong interpersonal problem-solving and leadership abilities
• Ability to work well under pressure in a fast-paced environment focusing on guest needs whilst remaining calm and courteous
• Excellent communication skills and ability to work cohesively as part of a team

Additional Information :

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job a career or a calling - whatever brings you here we have something for you!

If you feel you are the right candidate for the role as our Cluster Reservations Manager please click apply now! Wed love to hear from you!

One more thing

By working with us you will be part of the Accor network worldwide hospitality leader. You can be all you are work with purpose grow learn enjoy and explore Accors limitless opportunities. Discover our Talent stories at or on Instagram @

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent creating an environment where everyone feels they belong.

Remote Work :

No

Employment Type :

Full-time