Systems Administrator (mwd)

Plymouth - UK

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

You will be responsible for the continuous operational integrity of the The Client groups system infrastructure including the reservations system.

Field of activity 1: Support level 2 and 3

Provide level 2 and 3 expertise support to users in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
Participate in the Out of Hours support rota for IT Emergencies and System alerts.

Deliverables :

Treatment of tickets
Documentation on new given subjects
Acceptable SLA respected

Field of activity 2: Systems Management

To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
To participate in the animation and definition of the system resources required by the applications the consumption of system resources and plan their development in collaboration with suppliers and editors.
To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging office automation disk storage networks backups databases etc).
To be responsible for the reservation system for providing responsive professional & high quality 2nd line technical IT support and customer.
Ensure the associated documentary formalism (technical specifications operating procedures)

Deliverables :

Updated BAU and projects documentation
Optimising current processeses
SLA on tickets

Field of activity 3: incident management Missions

Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.

Deliverables :

Documentation to update next an incident in order to progress for next time resolution

Field of activity 4: Stakeholder relations Missions

To manage internal or external partners in the context of deployment projects continuous improvement actions and skills transfer to the Service Desk as and when required.

Deliverables :

Become more and more autonomous for solving Systems request

Qualifications :

Essential :

Minimum of 3 years of university level education
At least 3 years of relevant experience required
Computer and Server administration education network
Autonomous organized methodical rigorous analytical and good interpersonal skills.
Good command of written and spoken English language
Valid Passport / International Travel documents
Ability to travel between business locations in the UK and France

Desirable :

Good command of written and spoken French language
Cyber security knowledge
Full driving license

Technical skills :

Proficient in managing various operating systems: Windows 11 Windows 2016/2022 and Linux RedHat
Proven experience in Microsoft Exchange and Microsoft 365 platform
Experience with VMware and Citrix Virtual Agents and Desktop
Experience with cloud technologies (GCP AWS or Azure)
Knowledge of the following Infrastructure and tools: SAN (Storage Area Networks) server hardware PowerShell and Linux shell scripting
Knowledge of database technologies such as SQL MySQL Sybase
Experience with system monitoring and supervision tools such as Centreon Nagios
Experience with data backup and disaster recovery solutions ideally Veeam.

Soft Skills :

Ability to collaborate with others or work independently
Good communication skills
Customer orientated
Be able to work well under pressure
Able to work to deadlines
Good problem solving and analytical skills
Prioritise tasks while remaining flexible to changing workload

Additional Information :

All our positions are open to people with disabilities

Remote Work :

Yes

Employment Type :

Full-time

You will be responsible for the continuous operational integrity of the The Client groups system infrastructure including the reservations system.Field of activity 1: Support level 2 and 3 Provide level 2 and 3 expertise support to users in collaboration with the Service Desk team (level 1) and appl...

You will be responsible for the continuous operational integrity of the The Client groups system infrastructure including the reservations system.

Field of activity 1: Support level 2 and 3

Provide level 2 and 3 expertise support to users in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).
Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.
Participate in the Out of Hours support rota for IT Emergencies and System alerts.

Deliverables :

Treatment of tickets
Documentation on new given subjects
Acceptable SLA respected

Field of activity 2: Systems Management

To be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.
To participate in the animation and definition of the system resources required by the applications the consumption of system resources and plan their development in collaboration with suppliers and editors.
To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging office automation disk storage networks backups databases etc).
To be responsible for the reservation system for providing responsive professional & high quality 2nd line technical IT support and customer.
Ensure the associated documentary formalism (technical specifications operating procedures)

Deliverables :

Updated BAU and projects documentation
Optimising current processeses
SLA on tickets

Field of activity 3: incident management Missions

Manage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.

Deliverables :

Documentation to update next an incident in order to progress for next time resolution

Field of activity 4: Stakeholder relations Missions

To manage internal or external partners in the context of deployment projects continuous improvement actions and skills transfer to the Service Desk as and when required.

Deliverables :

Become more and more autonomous for solving Systems request

Qualifications :

Essential :

Minimum of 3 years of university level education
At least 3 years of relevant experience required
Computer and Server administration education network
Autonomous organized methodical rigorous analytical and good interpersonal skills.
Good command of written and spoken English language
Valid Passport / International Travel documents
Ability to travel between business locations in the UK and France

Desirable :

Good command of written and spoken French language
Cyber security knowledge
Full driving license

Technical skills :

Proficient in managing various operating systems: Windows 11 Windows 2016/2022 and Linux RedHat
Proven experience in Microsoft Exchange and Microsoft 365 platform
Experience with VMware and Citrix Virtual Agents and Desktop
Experience with cloud technologies (GCP AWS or Azure)
Knowledge of the following Infrastructure and tools: SAN (Storage Area Networks) server hardware PowerShell and Linux shell scripting
Knowledge of database technologies such as SQL MySQL Sybase
Experience with system monitoring and supervision tools such as Centreon Nagios
Experience with data backup and disaster recovery solutions ideally Veeam.

Soft Skills :

Ability to collaborate with others or work independently
Good communication skills
Customer orientated
Be able to work well under pressure
Able to work to deadlines
Good problem solving and analytical skills
Prioritise tasks while remaining flexible to changing workload

Additional Information :

All our positions are open to people with disabilities

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

Computer Science
Active Directory
Computer information Technology
PowerShell
OS
Windows
Database
SCCM
Linux
SAN
Troubleshoot
Backup
Setup
Technical Support
UNIX

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